*Updated November 25th – Sprint Hero Support. Download and use the Sprint Hero RUU instead of the Original RUU.
Here is how to get back to the original Hero ROM. You can use this to unroot for warranty purposes OR you can use this if you have the latest Hero ROM (which blocks rooting) and want to downgrade so you can root and re upgrade.
1. Download the follow file and save it to your computer:
2. Download HTC Sync and install it on your computer (if you haven’t already). You can download it from HTC here:
3. Plug in the phone to the computer via USB cable (HTC Sync should be running and automatically connect to the device).
4. Once HTC is done syncing, double click the RUU file and follow the onscreen instructions.
5. That’s it!
Now if you want to root your phone again, just search our site for Hero Root and do that procedure and then the How To Load a Custom ROM one as well.
Reported Issues
Issue: I get Wrong Customer ID…
Solution: This is because you have a branded HTC Hero (T-Mobile G2 for instance). Here is a link to the appropriate RUU for your device, just replace the one we provide with the one that fits your phone from here:
WWE: (World Wide English)
RUU_Hero_HTC_WWE_1.76.405.1_R3_WWE_release_signed_ NoDriver.exe
RUU_Hero_HTC_WWE_1.76.405.6_WWE_release_signed_NoD river.exe
RUS: (Russian)
RUU_Hero_HTC_RUS_2.73.411.5_release_signed_NoDrive r.exe
RUU_Hero_HTC_RUS_2.73.411.17_release_signed_NoDriv er.exe
SEA: (South East Asia)
RUU_Hero_HTC_Asia_SEA_WWE_2.73.728.5_release_signe d_NoDriver.exe
Providers:
Orange UK
RUU_Hero_Orange_UK_2.73.61.5_release_signed_NoDriv er.exe
T-Mobile UK
RUU_Hero_T-Mobile_UK_2.73.110.26_release_signed_NoDriver.exe
Nice and easy.. :]
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is there any way to unroot the htc magic from rogers?
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Hello Christian,
Yes, but we need the link to the Rogers original RUU or original Roger SAPPIMG.nbh. If you can find either let me know through the contact us form and ill do a video today.
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I got Issue 140,
Something about a wrong boatloader version…
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So heres the only RUU right now for the rogers Magic
http://downloads.rogers.com/wireless/products/htc/magic/RUU_Sapphire_Rogers_WWE_2.17.631.2_release_signed_NoDriver.exe
heres the one for the Rogers HTC Dream
http://downloads.rogers.com/wireless/products/htc/dream/RUU_Dream_Rogers_WWE_1.86.631.1_release_signed_NoDriver.exe
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I just got my Hero last week in Sweden. It came with the latest HTC ROM preinstalled and the “skateboarding androids”-screen (the technical term is…?) says:
HERO CVT SHIP S-ON
HBOOT-1.76.0007 (HERO10000)
MICROP-010f
TOUCH PANEL-SYN0104
RADIO-6.35.06.18
Since there’s nothing about 32A or B here, I’m guessing this is some kind of new variant? Unrooting via the method described did not work anyway, I get “WRONG CUSTOMER ID (131)” error. Rooting in the first place worked so-so: I was able to flash the recovery-thing once and then get the MoDaCo ROM onto the phone, but doing anything which requires root fails.
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Hello Victor,
HTC Heros don’t have the 32A or 32B variations, that’s only HTC Magics so your normal lol
The unrooting wont work because the unrooting is for the WWE (world wide edition) of the HTC Hero. Your unrooting RUU is located here (just follow the steps from the procedure but replace the RUU we provide with the one for your region from that page).
If you can flash the recovery image, then just flash the Modaco ROM and then download a root required application from the Market (Root Boot is a free one to use). When you click it and try to use it it should pop up with an SU Request. Click Always Allow and then you are all set.
Let me know if it works.
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I see! Sorry about mixing them up.
I’m not going to try rooting again straight away because last time I had several issues (I’m now back on the stock HTC ROM). The last time I tried and succeeded in putting MoDaCo on my phone, the device got considerably sluggish and apps (Google maps especially) became really unstable. As far as SU Request goes, it would just freeze when I tried it.
I might try rooting again in the future, but I’ll hold back for a while now. Appreciate the help though! This site is great!
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will this unroot my G2/Hero?
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Hello Paul,
Yes, but it will put the firmware at the WorldWideEdition of the Hero (no TMo UK logos etc.)
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Hi i wanted to unroot my T-mobile UK – G2 touch and It comes up with –> Error[131] Customer ID failed & update fails
Any suggestion how i can bypass it ? .. or any is there anyother way to unroot G2/hero ?
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Hello Omer,
Here is a link to the RUU for your Tmo UK phone (just replace the RUU we have with the one from this link that says T-Mobile next to it).
http://forum.xda-developers.com/showthread.php?t=559622
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I get “Wrong Customer ID” too…
I am locked to TMobile so I guess the WWE doesn’t work for that.
Any way of getting the original RUU for the TMobile version?
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Hello Ollie,
Here is the where the T-Mo UK RUU is, just replace the one we provide with the T-Mobile UK one from here.
http://forum.xda-developers.com/showthread.php?t=559622
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i get a wrong bootloader message
i have uk unbranded version
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Hello Andy,
Just put up the RUUs for the different regions in the Reported Issues…
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thx but i still cant get it to work
im trying to get it to 1.76 so i can root it because i updated it
but both of the old firmware say the same wrong bootloader
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Hello Andy,
Wait, what is the exact error?
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Can you do a video about how to root a mytouch 3g 32b after OTA update 1.6 or sent me a link
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Hello Hellboy552000,
You just do this UnRooting procedure from start to finish to get back to cupcake, then do the How To Root in One Click, then finally the How to Load a Custom ROM and your done.
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I can’t do the One Click method with the t-mobile OTA Update 1.6 and put Custom Rom yet.
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Hello Hellboy552000,
Yes you can. You just need to do the UnRoot/Get back to cupcake process first THEN do the one click root.
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both of the 1.76 firmware roms do the same thay start off going ok then when its eraseing user data it gets to 11% and says sending then half way through updateing signiture i get
Error 140 bootloader version error
and the phone says checking main version and update fail
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Hello Andy,
Did you check the Reported Issues for your regions RUU?
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if u mean the reported issues on this page then yes thats where i got the firmware roms from the 2.73 ones work just not the 1.76 and i want to root it so i need the 1.76
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Hello Andy,
Ok, ya. If it isn’t for your region it won’t work (the only 1.76 ROMs we have are for the WWE version so that won’t work of course).
We’re still looking for the 1.76 ROMs for the other regions, if you find any let me know.
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I tried using the .6_WWE RUU and this time, I got the “140 WRONG BOOTLOADER VERSION” error.
Since I use 2.73.405.5 WWE on my unrooted phone (it came preinstalled), I don’t think it’s a regional error. Rather it seems the latest phones can’t run older firmware (the bootloaders don’t match)?
Guess we’ll have to wait for a new security hole in the updated kernel…
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Hello Victor,
I have the Hero as well and I updated to the 2.73 firmware and then I was able to use this procedure to get back down to the 1.73 and then root with no problem…
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Hello,
Ive got the same problem as Victor here, only my phone is bought in Norway.
Ive updated as you said, with the RUU_Hero_HTC_WWE_2.73.405.5_WWE_release_signed_NoDriver (which went fine…)
And when i try to “downgrad” with RUU_Hero_HTC_WWE_1.76.405.1_R3_WWE_release_signed_NoDriver, i get wrong customer id error thingy…
any suggestions…?
it says this on my android skate ruu update screen:
HERO CVT SHIP S-ON
HBOOT-1.76.0007 (HERO10000)
MICROP-010f
TOUCH PANEL-SYN0104
RADIO-6.35.06.18
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Hello Joransrb,
Why did you update to a 2.73 ROM, when did I say that?
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above my last post:
“I have the Hero as well and I updated to the 2.73 firmware and then I was able to use this procedure to get back down to the 1.73 and then root with no problem…”
i have successfully used the latest flashrec with the Recover-RA-HERO-v1.2.2.img and are currently running the modaco 2.2 rom again, and all seems fine, but trying marketenabler, it stalls at where i have to grant it SU access, it show a black window with SU Request in the title, so maybe it isnt rooted…?
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Hello Joransrb,
What was the issue stopping you from getting rooting again? Why did it work all of a sudden (maybe what happened to you and how you fixed it could benefit others with the same issue)?
Download the latest Modaco ROM 2.3 and wipe then install that and it should work.
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I need to know if i have a t-mobile mytouch 32b with the donut update. I unrooted back to cupcake and change the SPL to a perfect one would i be able to get the donut update back again.
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Hello Hellboy552000,
Yes, you would just unroot again and be fine. Dont load an spl though, unecessary for the MyTouch…
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well, i think there was no prob getting root again, but i had some problems flashing a new rcovery image, so i tried your unroot tutorial here, wich didnt work, so i updated to the latest ruu, and then used the latest flashrec to apply the custom recovery, and it all works now, currently running the modaco 2.5 rom
so i think i will hold off the unrooting for a while
and thanks for this great site
keep it up 
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Thanks for your help i just wait for tmo update again
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the link you posted to the tmobile ruu is just the latest rom which cant be rooted. and i cant find a tmobile 1.76 uk ruu anywhere on the internet. i did the official tmobile update for the phone yesterday and didnt realise that it blocks the rooting process. i cant root the phone anymore. i’ve tried all the 1.76 firmwares and they all fail so i guess i need a tmobile one. please help.
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Hello Neil,
And the firmware your on doesn’t let you flash using Flashrec right?
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no when i click backup recovery image it says “Backup FAILED: Could not run command”
here is some info incase im doing something wrong…
Model: T-Mobile G2 Touch (UK)
Firmware: 1.5
Baseband: 63.18.55.06FU_6.35.07.08
Kernel: 2.6.27-0078c992
Build: 2.73.110.26 CL69351 release-keys
Software: 1.0.0.A6288
hope this helps
thanks for fast reply
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sorry to post again. just for info i downloaded the two files and put them on my blank sd card. and cant get further than backup recovery image.
FlashRec.apk (Updated 09/26/2009)
Amon Ra’s Hero Recovery Image (Updated 09/26/2009)
thanks again
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Hello Neil,
You need to do this procedure and unroot first.
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i have tried unrooting. i cant unroot from the latest tmobile update.
your tmobile ruu is the same as the latest update, so therefore cant be rooted.
none of the older ruu’s work i have the use this one.
T-Mobile UK
RUU_Hero_T-Mobile_UK_2.73.110.26_release_signed_NoDriver.exe
which you posted, but you cant root this..
i need an older tmobile uk ruu like 1.76
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I have been trying to root the Sprint HTC Hero (got it yesterday)
I am able to load FlashRec.apk
I am unable to flash Amon RA’s Hero Recovery Image
(grey box when going to /sdcard/recover…img)
I am unable to use any RUU version get error message
“incorrect device id”
I’ll check back later to see if any progress has been made.
As it stands now. No known process to flash custom rom on sprint htc hero.
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Hello Grant Johnson,
There would be a different procedure for the Sprint Hero (since it is CDMA). We will have to see what people do with it now that it is out. May take a few weeks.
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David,
Any news on what RUU Sprint HTC Hero owners should use? I followed the steps above and have everything working till the RUU errors out since its a different location. Am I jumping the gun, any input would be fantastic. Thanks
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Hello Jmales,
None yet. The procedure will be different for the Sprint Hero, you will have to wait a few weeks (since it was just released). Well have a new procedure (How to Root the Sprint Hero) once it is ready.
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Thanks again!
Looking forward to seeing the Sprint Hero unlocked rooted.
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hi,
im using the modaco custom rom 2.5.1 on my g2 touch but i want to flash the new recovery image so i can set up A2SD but im not sure that i will be able to root again if i role back to the older g2 software.
is there an better way to put a new recovery image on my phone.
thanks in advance for any help.
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Hello Johnheams,
Yes, there is. Goto the Forums then HTC Hero then Modifying/ROMs and you’ll see the How To Flash a New Recovery.
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Hello, If anybody wants nandroid from my Orange UK Hero,please let me know if it is of any use.
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Hello BL,
Mind sending it to me using the Send Us Tips form in the Contact Us Page so I can host it and have it up here for others on Orange UK?
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Hi there!
One question (hope not so stupid…):
I got the Hero (unlocked) bought in England, rooted with the 1click method and with modaco’s rom; that’s my specs:
firmware: 1.5
kernel: 2.6.27
build: 2.73.405.5
software: 1.0.0..A6288.
Now, if I follow this unroot method what will I obtain?? Will I be able to obtain Donut on the phone with an update?
Thanks for your kind reply!!
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Hello Freakness51,
Two things.
1. There is no donut available for Hero phones yet. HTC is still taking it and putting the HTC Sense on top. They should release it soon.
2. No need to unroot to get donut. Just wait for Modaco to put it into his ROM (once HTC comes out with the update) and use his custom ROM instead. This way you keep root access (the new HTC Hero updates block rooting). There is no reason to unroot the phone unless you are sending it in for warranty.
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Any way to downgrade Tmobile G2. I have the latest 2.73 update from Tmobile installed. As I understand, I cannot root it. As Neil said above, the RUU you have given above is the latest unrootable version. Anyone has the earlier version? Is there any other way to root the latest 2.73 Tmobile G2 ROM..?
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Hello Haris,
At the moment, there is no way to downgrade or root once you have the 2.73 HBoot.
We’re working on it and it will have its own post when it gets done.
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Thanks for your quick reply.
One stupid question – Can I flash ROM without root..?
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Hello Haris,
Yes and no. You can flash an update directly from Google, HTC, or your carrier like you normally get over the air, these are basically ROMs that are signed with a code that allows them to be flashed. When we root we tell the phone to allow any ROM we want (hence all the custom ROMs in our Downloads section and all over the internet).
So again, yes and no I guess lol
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Thanks for reply. I cant believe I was tricked into this new “update” from T mobile. I only flashed couple of days ago! Now I am stuck. No wonder they did not give any changelog on the update. When asked HTC replied that there are performance enhancements…no specific answer. Honestly, I could not find any improvement from 1.76
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Hello, Unlockr, Can I upload it on my msn skydrive or perhaps 4shared so from there you may be able to download it. Is is just nandroid or the original backed up recovery also? Once uploaded I will give you those links. Thanks.
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Hello BL,
Ya no problem if you want to host it, that’s perfectly cool.
Both if you want just incase some people might need them.
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Hello,
my Hero loose the USB connection during the update process(at ~80%). What’s the problem?
Thank you for your help!
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Hello Patrick,
Not sure to be honest, try to factory reset the phone first then start again.
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Hello Unlockr,
My Hero is from SEA but i cant use the RUU even if it is specifically for SEA.The utility says : ERROR[131]:CUSTOMER ID ERROR
Please get the correct ROM Update Utility and try again
The RUU provided is a upgrade to the original ROM in my hero which was alr 2.73.707.9
Im using this method as to unroot my hero because the flaskRec.apk did not work.
Hope the other info helps
Firmware Version:1.5
Baseband Version:63.18.55.06EU_6.35.06.18
Kernel Version:2.6.27-44690c1a
Software Version:1.0.0.A6288
pyrofates
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Ok, I’m going to try this.
Thanks for your help!
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Two Nandroids
1) HTC Magic (Vodafone UK)
http://www.4shared.com/file/140328204/7adda3ff/nandroid.html
2) HTC Hero (Orange UK)
http://www.4shared.com/file/141978134/9cbae9c7/_2__nandroid.html
Can above be converted to RUU? Perhaps not.
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hellounlockr , i have the hero branded to orange , ive done the official update so tried the unroot process first as advised cos cant root , tried worldwide and the orange , neither will work i have 2.73 6.15 , thanks
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Hello J.Dalton972,
You need to do the How To Downgrade Your Hero (So We Can Root It) procedure on our site.
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Hi Unlockr
Thanks for al your helpful advice and vids.
I got a carrier free white htc hero (UK). with the old firmware on it. then when the new firmware came out (1.73) i used HTC sync to upgrade my device.
Its never been rooted. Now i want to root my device and use a new modaco firmware expecting to have better experience and battery life and also for wi-fi tethering (side qst: do i need root to use wifi tethering, and also bluetooth wont work rite so i need usb cable connection btn fone and pc?)
so now how do i root the device? do i need to downgrade firmware as you have shown here and then follow the rooting and loading modaco custom rom videos?
tia.
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Hello Soulja24,
Yes, do this unroot procedure. Then the One Click Root for the Hero and then the How To Load a Custom ROM onto the Hero and you are all set.
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sorry new firmware is 2.73.
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cheers mate
one more thing ive seen posts about a “goldcard” procedure for rolling back stock 2.73 rom to the original one….shld i be looking into this.
ive also got a new 8gb class 6 memory card too which i will start using once i root the phone….i dunno wht the sd card fuss is all about
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Hello Soulja24,
Try this procedure first and then if it stops you, then goto our How To Downgrade Your Hero (So It Can Be Rooted Procedure) and do that instead, then goto How To Root in One Click and then How To Load a Custom ROM and you’re all set.
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Hi,
I have got the same problem as neil and haris got excited and updated the RUU 2.73 from the original version which came with my T-Mobile G2 well that was before i found out about rooting now am stuck and hope Unlockr is going to supprise us before christmas with a solution to unroot this phone any solution will be greatfull. Many Thanks
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Mbba,
Goto the How To Downgrade the Hero (So We Can Root It) procedure on the site, that should work
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Thanks Unlockr for the help lucky me i got a bug on the fone took it down to the shop and they replaced it for me now am back to 1.7. Any way ill keep in mind Downgrade the Hero (So We Can Root It in case i need to do it in the future cheers.
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Thanks unlockr my fone is rooted and good to go one question may be its to late but if i wanted to backup my original tmobile 1.7 rom can it be done.
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Hi Unlockr,
you know the saying hit first ask questions later well thats what i have done now its the questions lol. All is cool rooted on my hero T-mobile G2 1.7rom done an Nandriod backup transferd a copy to my pc, then updated the modaco 2.8 and on and on.
now my question is if my fone has a bad day and i need to take to Tmobile for the warreny iv seen the video how to unroot but the files downloaded was the 1.76 WWE and not the 1.76 tmobile if i updated the 2.73 rom and sent it to tmobile for repairs thats cool but then ill have a problem rooting it again as in the post before when i had the 2.73 like haris and neil lucky me i changed the fone the last time coz i had it for less than 7 days.
sorry for the long tale just a bit paranoid here your reply will be appritiated thanks.
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Mbba,
No problem. Ya in order to do the warranty exchange you’d have to either find a T-Mobile 1.73 ROM (if you do let us know and I’ll host it here so you always have a place to get it from), or you’d have to upgrade to the 2.73 and then use the Downgrade Hero Method to Root it again when it comes back.
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sorry for the spelling typos that proves am getting addicted on this lol
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does the unrooting process remove the custom recovery rom that was installed during the rooting process?
Luke
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Luke,
Yes
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okay cool, i am more confident to have a fiddle around now – thanks for the good videos/guides on how to “root” & “unroot” the htc hero
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Hi, I was just wondering if any of these rootings work for the htc tattoo. I just got mine, and even though the specs where a bit dissapointing at first, the phone holds up quite good?
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I have a few questions:
1. i recently got a sprint htc hero with the firmware upgrade (build: 1.56.651.2 CL85027). the phone is fairly quick but i’d like to root it in order to remove some of the software it comes bundled with, and possibly to use it as a USB tether. from my understanding i need to roll this firmware version back (unroot) before i can root it. is that true?
2. will unrooting cause me to lose all my installed apps and settings?
3. is there a way to backup all of my apps and settings?
4. is there a sure-fire and easy way to restore my phone to its original state if something goes wrong?
Thanks!
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hello..
i had rooted my HTC Hero from sprint before the current update..
well i had to unroot it to get the new update. which i wanted to do anyway.
i followed your guide to a T and everything is back to normal but i cant connect to the mobile network. so i cant update it now because of no mobile network.
is this a phone issue? or a network problem… my mobile network worked fine a few hours ago…
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Chris,
That sounds like a network issue if it was working earlier, for sure.
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i just did a regular reboot.. and now its connected to mobile network.. but still wont update.. not even the PRL or profile. just tells me error code 1012…
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Hey, It seems the SPRINT Hero RUU website is down? Does anybody have another link? and is there an HTC Sync for OS X?
Thanks alot guys!
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hello,
i was just wondering how to get rid of the t-mobile g2 touch software (U.K) and replace it with the official htc hero software to make it faster etc.
please help.
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any one know where to get a version that will work for a 3 (UK)baranded Hero? I keep getting the customer ID error but can’t find a version to match
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Hi, I have a new T-mobile G2 touch with 2.73.116.61 CL# 79576 release keys. I am trying to root, unroot, and nothing works. So I am not an expert. but as I understood it is still not possible to root. Am I right?
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CruisR,
Do the How to Downgrade Your HTC Hero procedure, should work fine.
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trying 2 downgrade my sprint htc hero but i keep getting htis message “Error 140 bootloader version error” can anyone help
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I have a few questions:
1. i recently got a sprint htc hero with the firmware upgrade (build: 1.56.651.2 CL85027). the phone is fairly quick but i’d like to root it in order to remove some of the software it comes bundled with, and possibly to use it as a USB tether. from my understanding i need to roll this firmware version back (unroot) before i can root it. is that true?
2. will unrooting cause me to lose all my installed apps and settings?
3. is there a way to backup all of my apps and settings?
4. is there a sure-fire and easy way to restore my phone to its original state if something goes wrong?
Thanks!
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Phillip,
1. Correct. Either this procedure or probably the How To Downgrade the Hero procedure. (Just make sure we mention the Sprint Hero in the procedure before you start it.
2. Yes, you will lose everything, but you can easily just redownload your apps once you log back into the Market.
3. Yes, once you have a custom recovery image, you can use it to do a Nandroid backup.
4. Yes, the Nandroid backup.
Good luck!
Any other issues, post in the technical support forums!
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Hi there,
I am an asia htc hero user here, i have tried the methods to root and load custom ROMs on the HTC hero but something when wrong when the phone was booting after the installation of the Modaco ROM. The rooting went smoothly and my phone has been rooted properly as instructed in the video, but when the phone boots up after i installed the modaco ROM, the htc boot screen keeps alternating from each other, (meaning the bold “HTC” word with flashing lights and the “hero” logo with the android animation) I left it there for hours and to no avail. I do understand that it is mentioned that there will be a long wait for the phone in the “htc” logo phase but isn’t the infinite alternative transition and hours of wait a little odd?
Is my phone bricked? Or is there a way to save it with the solution above. Please advice.
thank you so much.
Regards,
Adam
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Adam,
It is not bricked, this is common. Just reformat the SD card from recovery and wipe data then load a new ROM. Good luck!
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error 140, bootloader version error on sprint hero. can anyone help?
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Hi there
I tried the loader for my HTC hero which I bought in South Africa. I wanted to go back to stock firmware. Well i tried it and got some error, i can’t recall what it said but since then, i cannot connect to my pc using HTC Sync (when you pull down the notification bar and click ‘HTC Sync’ and it wants to detect HTC Sync on your pc). It just says cannot find HTC Sync on your pc but I can mount the SD card as normal in windows. I have tried different roms and nothing works. Please help me
Thanks
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Hi Unlockr
I have a question that you would probably be able to answer as you seem very wise in all this Android business. lol
I got a Hero in South Africa where I live and by law, cell phone companies cannot network lock phones here (hence why the iPhone is network unlocked here by default).
My problem and question is that I am still getting this Wrong Customer ID and as far as I know, my Hero is unbranded. So please could you give me some advice on this as I would like to go back to my ‘original hero’ and unroot it but now i cannot
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Ice,
Wrong customer ID has nothing to do with the phone being unlocked. It means you have the wrong version of the Hero for that RUU.
Try to do the How To Root the HTC Hero in One Click procedure first and just see if it lets you flash the recovery image, if it does just continue. If not then look for our How To Downgrade the HTC Hero procedure and try the other RUUs at the bottom of the procedure.
Good luck!
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I have tried everything on this site to root my hero g2 but nothing seems to work. Is this due to the latest t-mobile software on the phone (its 2.73.110.26). I am not able to flash the recovery image either.
plzzzzz help.
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I would also like to know is it easier to root a dream g1.
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Hello,
im having problems going back to the earlier firmware version as it says wrong bootloader. its probably here in the comments but ive tried a lot. i want to root my phone. its a HTC Hero G2 – TMobile. could you please please please! give me isntructions on how to do so. i recently installed the Tmobile RUU and found this was a later version which patched rooting.
any help would be great.
Thanks.
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hello. I followed all the directions from the two video’s before on how to root and load a rom. I’ve rooted successfully. But I tried to load a rom My phone will not pass the HTC screen. I used modaco’s 3.1 enchanced rom. Any tips on how to get my phone the way it was?
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Joey,
Repartition the card in reocvery, wipe data, and apply the ROM again…
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Hi, i’m using a general .66 rooted hero ROM, with ra 1.5.2, unlocked spl and last radio…i’m trying to unroot the phone with the l ruu but after the reboot in bootloader the update program says that the phone is not connected…bit in the begin it recognise the. Phone and its rom version…quat could ne the problem? Thanks
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Does this reset your phone back to factory like it does when you root and install custom firmware?
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I get a Error 140 wrong bootloader version. I have the Sprint Hero. How do I unroot my phone?!
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If i try this it says “Checking Main Version….Update Fail!”
I have an unbranded Hero from Germany!
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Toby,
Look for our how to downgrade the Hero procedure instead.
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same problem as hardiman…
new sprint hero, i rooted it..
cant recieve any calls or text,
so trying to unroot before i call customer support
or take it in
thanks
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Hey Guys!! I just recently bought a HTC HERO GSM and it came from europe. I ended up loosing the 2gb card which had all the folders and files in it. If someone has a brand new hero with those files in it can you please put them in a .zip folder and upload them. I really need those files. Thank YOu Hope Unlockr can help.
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hey i got a SPRINT HERO with google stamp phone and did update to the 1.56 update to be able to root and now get stuck on this screen when i unplug it from usb,htc screen comes on as soon as i plug it in.
HERC XC
HBOOT-1.41.0000 (HERO20000)
MICOP-0110
TOUCHPANEL-SYN0104
RADIO-1.01.01.09.21
Sep 1 2009,19:18:45
RUU
it wont respond to and commands(home+power,- volume+power,etc) any sugestions on what to do? id appreciate any help
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When you unroot the hero does it have the padlock thing like the nexus one,
I’m just wondering if the desire will have it so I’m trying to compare with the closest thing available (I think)
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Hi,
I’m getting the Error 140 too – Wrong Bootloader Version. It’s an imported Hero from the UK (I think). I had put Modaco’s ROM on it, but now I can’t seem to be able to go back to stock.
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Hi Unlockr
just a quick clarify on this. does this unbranded the phone?
I’ve got a HERO which is branded to ORANGE, already paid for unlock code, now using a 3 sim card, but i can only upgrade/update ROM using orange updates ROMs only.
if not, does rooting the phone helps?
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Does this work for the SPRINT htc hero?
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I rooted my HTC Hero for Sprint, and am having trouble un rooting it. I tried the RUU and it gives me the:
Error (140): Bootloader Version Error.
The Rom Update Utility cannot update your android phone.
Please get the correct ROM Update Utility and try again.
What do I do? Where can i download the correct version?
Thank you,
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Ok i Think i figured it out. IF you have a htc hero from sprint with google” on the back then u need the Sprint RUU 1.56.651.2 signed version not the one provided above.
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I have bought my phone in india and have rooted it. Now I want to revet it back to its original state. Which RUU should I download?
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please help i am having a terrible time trying to root my sprint hero with google 1.56 rom i think i have been trying all the one click methods and the extended methods. do i need to revert to 1.26 rom to root or what is the deal.
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Hey, I have a HTC Hero from Vodafone, in Hungary Europe, i tried the WWE roms to unroot my phone, but i kept gettin the error 140. What should i do? Could you help me?
thanks,
Elpy.
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Elpy,
You need to create a goldcard (that will get rid of error 140 if you created the goldcard correctly).
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Goldcard as its written in the downgrade process?
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HEY HEY!!
I’ve installed HTC sync on my computer and i plub usb to my phone and press HTC Sync
Phone shows
Finding htc sync on your computer please wait
and says Can’t find.. XD
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Pho,
Check the HTC support website, it might have an upgrade for your phone for HTC Sync.
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Trying to unroot my Sprint Hero, and I keep getting ERROR CODE [156]; IMAGE ERROR. Anyone any ideas. Someone said used this http://link.geekfor.me/ruu156mirror, but when I click on it, it says page not found.
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I just rooted and installed a custom ROM on my hero ..
everything was working perfectly
suddenly, whenever i pull up terminal emulator and type su , the su request screen shows a black screen, doing nothing … it was working perfectly like 20 min ago … the su request is just showing a black screen for everything now .. do i have to unroot and start all over..?? or is there a simple fix??
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David,
Happens sometimes, reflash the rom usually fixes it.
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my htc hero has following inform
firm ware 2.1,
baseband 63.18.55.06EU_635.06.18
model number : HTC Legend
i tried a lot unrooting it but i am unable to do it
for all the factory RUU’s it’s givig a message “failed Customer ID verification” the phone i brought from asia . is there any way i can unroot it please help me.
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Dileepraj,
You have a Legend not a Hero…
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for the sprint hero, i keep getting ERROR [140]: BOOTLOADER VERSION ERROR, and ive tried plenty of times even with the gold card. theres a new ruu for the sprint, check this out.
http://geekfor.me/news/news/sprint_ruu_156/
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well, never mind that, it didnt work, lol
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i have the error message 140 for my htc hero sprint. i just want my old sprint rom back how can i get the old rom back?? please help me!!
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I tried using the sprint ruu and the original but down loader problems. Now all I have is a blank screen. I need help.
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i downloaded the sprint 2.1 test version before that i rooted and was going to put damange control rom on it but i decided not to so neways i am using the leaked version of 2.1 and i want to unroot but i cant it wont let me it tells me 140 error please help me i need to send my phone into warranty.
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i downloaded the sprint 2.1 test version.But before that i rooted my phone and was going to put damange controls 2.0.8 rom on it.So my friend talked me into putting the leaked version on my phone. And i would like to unroot i have tryed everything.im getting 140 bootloader error when i try to load 1.5.6 or 1.2.9.So im really lost i don’t know what to do. I try to boot into recovery mode but it comes up with a red triangle with a (!) in the middle of it. any help would be awesome
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I have tried performing the steps listed above for my cdma hero, but still unsuccessful. I still keep getting the Error 140 bootloader error message. i would like to go back to 1.5.6 or 1.2.9. Thanks for any help
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I get error every time i try both of the roms, it says its the wrong update or something what to do ???
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i have windows 7 and a GSM htc hero, i am trying to unroot and get original bootloader for the new OTA update, but whenever i try to unroot, my pc says, restart to install HTC Bootloalder, so i restart, and it happenes every time, HELP!!
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Dear UNlockr. I have a HTC hero (NOT Sprint)
And I used your one click root Method and worked fine, I want to unroot now and I get that ID error. I bought my phone in Thailand. I have follow all your procedures but I have no luck. tried all your RUU.exe. from WWW SEA all of them and still I get an ID error. I just want the orginal update 2.1 from HTC and upgrade from them.
Just want 2.1. from HTC.
Firmware 1.5
Build number 2.73.707.9 146733
Sofware version 1.0.0A6288
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Hi, I have tried to unroot my HTC, which I rooted with your intructions erlier. However, I can get my phone to sync with the computer. Every time i connect it I just get the mount option and not the sync one, even thou i got the HTC SYNC program running and installed.
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Mattias,
Click and change it to HTC Sync. If you can’t then unplug it, goto settings and select USB connection and choose HTC Sync as default.
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just to add an info. if you’r looking for a rom, just go to htc support page, with the serial number of the phone you get the rom especified to your phone model.
sorry for my bad english
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Hi, I have rooted my phone with the 1 click method. Now I would like to Unroot it back again. The RUUs on the page don’t match my build number. I have a HTC Hero build # 2.73.707.9 from south east asia (Thailand) . I have have spent weeks trying to find it all over google. If anyone knows a link or can create a RUU for my build #. It would very much appreciated.
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Just reversing the root process with flashrec. First do nand/restore to your first nand/backup ,restarting the phone and open flashrec and click restore recovery img (make sure you still have this file “recovery-backup.img” inyour SD-Card) reboot the phone again. Your you phone are now unrooted. Enjoy!
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just to add an info. if you’r looking for a rom, just go to htc support page, with the serial number of the phone you get the rom especified to your phone model.
sorry for my bad english
go to htc webpage, you can find the designated ruu for your model there
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Hi,
my phone have 2.73.405.5 build number
is it unrooted or rooted?
*i downgrade it from 2.73.728.5 with 1 click method
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hello guys from the unlockr
how do i remove the custom rom that i installed into my htc hero to the original rom thats was intalled into my phone??
thanks
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is it possible to unroot my hero if the usb-connection isn’t working anymore?
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I have the same issue. The usb connection does not allow me to sync my phone or install an RUU. Is there anyway to unroot my phone otherwise?
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Hi, I have bought an already rooted HTC hero, from spain, I beleive it was on the Orange Spain Network. I want to unroot it and root another newer firmware.
HBOOT-1.76.0007 (HERO10000)
RADIO-6.35.09.26
HERO CVT SHIP S-ON
BeHero_+_v1.2
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i get the error msg [170], something about that the usb cable is defect, tries all ruu’s and many different cables, what to do??
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