How To: UnRoot the HTC Hero/Get Back to Cupcake (Updated for Sprint Hero)
October 3, 2009 in Android How To's, Featured, How To's, HTC Hero/G2 How To's, Video
*Updated November 25th – Sprint Hero Support. Download and use the Sprint Hero RUU instead of the Original RUU.
Here is how to get back to the original Hero ROM. You can use this to unroot for warranty purposes OR you can use this if you have the latest Hero ROM (which blocks rooting) and want to downgrade so you can root and re upgrade.
1. Download the follow file and save it to your computer:
2. Download HTC Sync and install it on your computer (if you haven’t already). You can download it from HTC here:
3. Plug in the phone to the computer via USB cable (HTC Sync should be running and automatically connect to the device).
4. Once HTC is done syncing, double click the RUU file and follow the onscreen instructions.
5. That’s it!
Now if you want to root your phone again, just search our site for Hero Root and do that procedure and then the How To Load a Custom ROM one as well.
Reported Issues
Issue: I get Wrong Customer ID…
Solution: This is because you have a branded HTC Hero (T-Mobile G2 for instance). Here is a link to the appropriate RUU for your device, just replace the one we provide with the one that fits your phone from here:
WWE: (World Wide English)
RUU_Hero_HTC_WWE_1.76.405.1_R3_WWE_release_signed_ NoDriver.exe
RUU_Hero_HTC_WWE_1.76.405.6_WWE_release_signed_NoD river.exe
RUS: (Russian)
RUU_Hero_HTC_RUS_2.73.411.5_release_signed_NoDrive r.exe
RUU_Hero_HTC_RUS_2.73.411.17_release_signed_NoDriv er.exe
SEA: (South East Asia)
RUU_Hero_HTC_Asia_SEA_WWE_2.73.728.5_release_signe d_NoDriver.exe
Providers:
Orange UK
RUU_Hero_Orange_UK_2.73.61.5_release_signed_NoDriv er.exe
T-Mobile UK
RUU_Hero_T-Mobile_UK_2.73.110.26_release_signed_NoDriver.exe
Seanawon said on March 26, 2011
Rebooting now it looks like its workin…presheat it. It worked after i ran it twice
Parin said on May 5, 2011
Thanks for posting
Alexander_be85 said on July 1, 2011
pleasee helpmeeeee i broke my hero i need a orange ruu andorid 1.5 please andy person help meeee
Abe said on July 16, 2011
Every time I try to unroot my Hero, it tells me to get the right ROM update utility and try again. What ROM utility do I need to download? I tried both of the download links on the page and they both said the same thing.