*Updated November 25th – Sprint Hero Support. Download and use the Sprint Hero RUU instead of the Original RUU.

Here is how to get back to the original Hero ROM. You can use this to unroot for warranty purposes OR you can use this if you have the latest Hero ROM (which blocks rooting) and want to downgrade so you can root and re upgrade.

1. Download the follow file and save it to your computer:

Hero Original RUU

SPRINT Hero RUU

2. Download HTC Sync and install it on your computer (if you haven’t already). You can download it from HTC here:

HTC Sync

3. Plug in the phone to the computer via USB cable (HTC Sync should be running and automatically connect to the device).

4. Once HTC is done syncing, double click the RUU file and follow the onscreen instructions.

5. That’s it!

Now if you want to root your phone again, just search our site for Hero Root and do that procedure and then the How To Load a Custom ROM one as well.

Reported Issues

Issue: I get Wrong Customer ID…

Solution: This is because you have a branded HTC Hero (T-Mobile G2 for instance). Here is a link to the appropriate RUU for your device, just replace the one we provide with the one that fits your phone from here:

WWE: (World Wide English)
RUU_Hero_HTC_WWE_1.76.405.1_R3_WWE_release_signed_ NoDriver.exe
RUU_Hero_HTC_WWE_1.76.405.6_WWE_release_signed_NoD river.exe

RUS: (Russian)
RUU_Hero_HTC_RUS_2.73.411.5_release_signed_NoDrive r.exe
RUU_Hero_HTC_RUS_2.73.411.17_release_signed_NoDriv er.exe

SEA: (South East Asia)
RUU_Hero_HTC_Asia_SEA_WWE_2.73.728.5_release_signe d_NoDriver.exe

Providers:
Orange UK
RUU_Hero_Orange_UK_2.73.61.5_release_signed_NoDriv er.exe

T-Mobile UK
RUU_Hero_T-Mobile_UK_2.73.110.26_release_signed_NoDriver.exe

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