How To: Root Your HTC Hero in One Click! (Updated 03.07.10!)



I. Read Before You Begin

1. Try the procedure as is first, then if you get a backup failed response from flash rec come back to this section for what you need to do BEFORE using the rest of the procedure.

Orange UK Users – Please downgrade your ROM version to using this HTC Program. Then you can follow the rest of this procedure as it is written. Good luck!

Orange Spain Users – Just continue with the procedure as written, should work fine for you 🙂

Unbranded European Users – Please downgrade your ROM version to 1.76.405.1 using this HTC Program. Then you can follow the rest of this procedure as it is written. Good luck!

Sprint Users – Please downgrade your ROM version to 1.29.651.1 using this HTC Program. Then you can follow the rest of this procedure as it is written. Good luck!

T-Mobile UK Users – Please downgrade your ROM version to using this HTC Program (link is gone, if anyone knows where to find the RUU please post a link). Then you can follow the rest of this procedure as it is written. Good luck!

If None of The Above Worked For You – You may need to do things the hard way (goldcard method), do this procedure and then come back and follow the rest of this procedure.

II. Let’s Get Started

1. On your phone, goto Settings, Applications, and make sure Unknown source is checked ON.

2. On your phone, goto Settings, SD card and phone storage, and click Unmount SD card.

3. Then click Format SD card (it should automatically remount after this).

4. Plug the phone into the compuer via USB, then pull down the notification bar and click on the SD card notification. Then click mount.

5. Download this APK and recovery image and save it to your computer:

FlashRec.apk (Updated 01/10/2010)
Amon Ra’s Hero Recovery Image (Updated 01.10.10)

6. IMPORTANT UPDATE: Do NOT follow the video instructions from this point on (use them as a visual aid only!) We have replaced the Cyanogen Recovery Image with the Amon Ra one  so when it says anything about the Cyanogen Recovery Image, just ignore that and put the Amon Ra one in it’s place. This is VERY IMPORTANT when typing into the FlashRec program. You will NOT be typing what is written in the video, type what is written here in this procedure instead!

7. Save both the recovery-RA-heroc-v1.5.2 and the FlashRec.apk to your computer, then copy them both to your SD card (do NOT put them inside any folders on the SD card, just put them on the SD card itself).

8. Unplug the phone from the computer once they are downloaded to the SD card.

9. Goto the Market and download Linda File Manager or any file manager program if you do not already have one.

10. Open the file manager and goto SDCard and then find the FlashRec apk file and click it. If asked tell it to use Package Installer to open it. It should automatically install the apk.

11. Open the FlashRec program and click on Backup Recovery Image and wait for it to finish.

12. Once done, click on the empty text box in the FlashRec program and type (again remember we have replaced the recovery image from the one in the video so type what is written here, NOT what is written in the video!):


Then click on the Flash Custom Recovery Image button (this button might say something else in different versions of Flashrec, but similar to this) and wait for it to finish.

13. Turn off the phone and turn it on into Recovery mode by holding down Home and Power to turn it on (keep holding until the recovery screen comes up has a bunch of text on a black background). So long as that screen comes up, you have done it correctly and can now go on to the How to Load a ROM video for your appropriate device!

14. To get Root access you MUST go to the next video mentioned above and load a custom ROM.

Reported Issues

Issue: It says Backup Failed/Flash Failed when trying to use the FlashRec program to flash the custom recovery image.

Solution: Try the older version of FlashRec (version 1.1.2).

Issue: When I download the FlashRec.apk it shows up as a .zip not an apk.

Solution: No problem. Do NOT extract it, just simply replace the .zip with .apk and then proceed with the procedure.

Issue: I don’t see the Flash Custom Recovery Image button (or anything similar).

Solution: This means you either are typing in the file name incorrectly or the file is not in the right place on the memory card. This button only shows up when you have the correct path in the text box and everything is spelled correctly.

646 thoughts on “How To: Root Your HTC Hero in One Click! (Updated 03.07.10!)”

  1. Yeah where did how did you acquire the Hero I really want one!! And I watched the videos on rooting my G1 and loading the Hero Rom but Im still nervous on doing it. Please help.

  2. Hi

    I would like to take the time to offer my sincere thanks for ALL your help and obvious expertise.
    I am pleased to announce that my phone is finally ROOTED – **I could not have done it without your help**.
    These may be some silly questions (if so apologies!)

    1.If I was to install the original orange(my service provider) ROM – would that cause me to lose my root privileges?

    2.Is it possible to make my Hero dual boot so that I can boot into either the standard Hero ROM or boot into a custom ROM?

    3.Do you know of any PC app’s that I can install onto my pc(obviously) that will let me browse/write to the ROOT of my phone so that I can change the sounds – wallpapers etc?

    Last silly question (promise)

    4.SEE ABOVE – if there is no app available – how do I add/remove wallpapers sounds fonts and the like?

    In conclusion:

    You are an all round good guy – that doesn’t receive the thanks that you so rightly deserve:


    If this guy’s tutorials have helped you root your phone – have the decency to thank him.


    1. Hello Anthony John,

      I truly appreciate it! Just glad to help 🙂

      As for your questions:

      1. Yes it will. You are better off using a custom ROM that was maybe based off of the Orange Original ROM (be patient though as ROMs for the Hero are just now starting to surface.
      2. No, clever idea though (for dual booting two different ROMs). But at the moment, don’t know of anyone working on something like that since there is no real reason to go back to an original ROM (the custom ROMs have the same features and more). Why would you want to goto the Original ROM?
      3. You don’t need to do that. You should be able to just put whatever song you want on your phone’s memory card and then use a program from the Market to set it as a ringtone, notification, etc. Same goes for the wallpaper, just save an image to your memory card then click Menu and Wallpapers to change to one of them.
      4. SEE ABOVE 🙂 Fonts on the other hand are a bit more tricky, there is a way to load different fonts onto a Dream or Magic, not sure if they have started doing it for the Hero yet… would have it somewhere buried in there though.

      Thanks again and tell your friends about my site!

  3. At the risk of anyone thinking I am labouring a point. Could I please ask if you would include the internal root process in your tutorial because to be honest that is what everyone thought they were doing. You will probably say to update the Rom but I am a noob am that does not mean a lot. I am just trying to pick it all up and I’m confused to say the least.

    1. Hello Paul Simpson,

      Lol, I was about to say load a ROM actually 🙂
      It’s really easy and it’s going to be addicting once you figure out how to do it 😉 (and once more ROMs come out for the Hero…)

      So did you do this procedure first? If you hold down Home and Power when turning on the phone do you get the Recovery Image?
      If so then just follow these instructions, let me know if you get stuck:
      How To Load a Custom ROM

  4. Thanks for so much valuable information – I take it that if I do this and then flash with the MoDaCo ROM, I will have to reconfigure all my Orange settings manually? Therefore if I hold back and wait for an Orange-based ROM is there any other benefit of doing the first step now – what would I boot into after doing the first step?

  5. Hi Dave

    Top work – thanks a lot. Two questions.

    1) If it all goes wrong, or I simply don’t like the ROMs – how can I revert to the original ROM ( Orange UK )?

    2) If I update the ROM – will I still be able to use the factory updates ( HTC )

    I use a Mac, so am trying to avoid anything that requires a PC.

    Thanks again for your work !

    1. Hello Zak,

      This method loads a custom recovery image so you can then goto the next video and load the custom ROM. If you do both videos you will have your normal WWE Hero and root access (with a few other optimizations) and it is much faster and easier than the old method.

  6. One question though, in a week or so there apparently will be an update for the HTC Hero, to fix the lag and other bugs, if rooting and applying a custom rom on our phones, will their update work for us? what will happen?

    Thanks in advance


      Rooting and loading a custom ROM will NOT effect the new update from HTC.
      The update will be from HTC as a download and not an over the air update. So you will just download it and install it over the custom ROM. It will erase everything and give you the update. You will lose root, but thats about it.
      Also after the Hero Update comes out, someone will make a custom ROM version of it within a few days of it coming out most likely and you can install that instead (or as well) and that will give you the update and root. Up to you.

  7. Hello,
    and thanks for helping us scrubs out.
    What should I actually do once I get to the last system recovery screen as per your latest post? I just rebooted and it went fine.

    On an unrelated note, is it an error/settings problem with the phone when I get a full wi-fi signal but no browser/weather/mail access? Or something with my router?

    1. Hello Simen Haugen,

      No problem!
      Goto the next video How To Load a Custom ROM, etc. and load a ROM. The one there is a nice touch on the standard ROM/

      No that sounds like your router if it connects to the Wifi but can’t get past the router to the internet…

  8. When you do the Backup Recovery Image, is that a backup of the original Image on the phone? Can you flash that back on if you want to revert?


  9. Hello, first of all thanks for taking time to make this guide.

    After installing and opening Recovery Flasher successfully I press “Backup Recovery Image” and after it’s done I get “Backup FAILED”.

    Any ideas? Followed the previous steps as in the video.

  10. I didn’t find a solution for the problem but instead I followed the previous guide for rooting your Hero and it worked flawlessly!

    Thanks a lot

  11. Hey I followed your rooting process, and then installed modacos newest custom rom using your one click method.

    Everything went fine, but then I realised that I dont have options to create partitions using the Cyanogen’s Hero Recovery Image as it was version 1.0

    Can I still flash the new Cyanogen’s Hero Recovery Image 1.4 without unrooting, or do I have to start all over again?

    Please help, thanx.

    1. Hello Raju,

      Yes, you can. Just put the Cyanogen Recovery Image on the root of you SD (like you did before) and install the FlashRec.apk and use it to flash the new Recovery Image and that’s it.

    1. Hello Kurdak,

      We do not have a method for doing so on here yet. Check or just wait for HTC to release their Hero Update, if you install that it will unroot your phone automatically.

  12. Thanx for your help, unfortunately I am no longer able to backup, so I put my old recovery-backup file in the root of the sd card, now it allows me to select flash recovery 1.4 but it keeps saying flashing failed.

    I’v tried formatting the card but still no good, any ideas? thanx for your help again in advance.

  13. I can no longer use recovery flasher, it says “Application Not Installed
    Recover flasher could not be installed on this Phone”

  14. I’v tried all the methods u have mentioned, backup keeps failing, so I skip backup and try flashing, that also fails, regardless, Thank you for all your effort into this.

  15. Thanks for this guide, but..

    ..did the “1-click procedure”. All went well, boot screen appeared after pressing + as expected. But when entering ConnectBot I still get “permission error” when entering the su-command? Wtf?

    1. Hello Hoah!,

      That is because you need to goto the next procedure, how to load a custom rom etc. and load a custom ROM to have internal root access. This procedure only gives you external root to load custom roms, if you want internal root you have to load a ROM.

  16. Well… trying it again from the top. Definately don’t have root. Didn’t format my sd first time around, so will try that now..

    “Keep on muddling…” (Larry Laffer)

  17. After muddling along abit I realized just that. 🙂 So this is really more of a “how to change bootloader” than “how to get root”. Well… new rom it is then.. Thanks alot for your prompt replies 🙂

  18. Hi, downloaded the flashrec.apk from the link above. The download is a .zip folder with numerous sub-folders, none of which are labelled flashrec.apk?

  19. Does anyone have any idea as to why it keeps saying backup failed/Flash Failed when trying to flash Cyanogen’s Hero Recovery Image 1.4

    I’v formatted the card, even tried different cards.

    Is there a more updated recovery flasher

  20. Hi

    “After installing and opening Recovery Flasher successfully I press “Backup Recovery Image” and after it’s done I get “Backup FAILED”

    This also happened to me.

    Help please!!

  21. Hi!

    Why does my computer save the FlashRec.apk file as i zip file? Can’t follow the steps because in the file manager i only open up the FlashRec.apk file and see the content of it.

    1. Hello Par,

      Change the name of the to FlashRec.apk and put it on your memory card. Then use Linda File Manager and click on the Apk fle and choose Package Installer to open it when it asks and you should be fine.
      Your computer does that because the way an APK file is set up is basically a Zip file so the computer just assumes its a .zip since apks are new and it doesnt know what that is. Just change it back and no problem.

    1. Hello Kurdak,

      It backs up your recovery image… lol
      You won’t need to go back to the backed up recovery image though, we just need to push that button to let the program allow us to flash the recovery image we want. Then you continue from there.

    1. Hello Kurdak,

      Oh ok, sorry I misunderstood.
      No it will not bring you back to your original ROM, it simply brings back the old recovery image (which is separate from the ROM).

  22. i done the old method to install root and got the $ # sign in cmd but couldnr get apps working with root.

    i used this 1 method version and when i run su filemanager it doesnt work because it needs root.

    what am i doing wrong? im using g2

    1. Hello Mario,

      You need to load a custom ROM in the next procedure to get internal root access (to have root access for your applications in other words). Goto the next procedure.

      ALSO, when you say G2, you are referring to the European T-Mobile UK G2, right? Not an HTC Magic?

  23. i download both files but the flashrec.apk is a zip file so im getting confused do u have to unzip them both, im bit stuck help would be apreciated

  24. yes im using tmobile g2 aka hero

    seem to have root working now but cant seem to backup my paid apps via terminal

    this is a guide i was following

    * Enter cd /data/app-private/ to enter your protected App directory.
    * With ls you can see the contents (apps) in the directory.
    * Enter cp filename.apk /sdcard to copy an app of your choosing to your sdcard.

    cp: not found

    1. Hello Mario,

      CP not found sounds like Busybox is not installed (it is the program that allows you to do things like Copy stuff (aka CP).
      You will need a ROM with busybox in it first to do that method (although that would defeat why you are backing them up I would assume…).

  25. Dave (wants his hero to be faster)

    Hi. First of all, Mr Unlockr, great job you are doing a great service, really helping people out. I have had my hero for about 2 weeks, and it is starting to lag (despite taskiller etc). Please could you simply list the order of what to do, as this is all very new to me. Is this video the first thing to do, then install a ROM? Then is that it?? Where does backing up and formatting memory cards fit into it.

    Cheers mate, Dave

    1. Hello Dave,

      Mine was slowing down too and I did this procedure and the next one (with the updated ROM) and works 10x better now.
      Just do this procedure (read the procedure and use the video as a visual aid) and then goto the second procedure How to Load a Custom ROM onto Your Hero and do that one. There is no formatting or partitioning required for the Hero phone (that is only for people without a Hero trying to put the Hero ROM on their phone).
      Good luck!

  26. where can i get busy box as an application or is it in a rom? the file that i flashed with your guide, was that a rom?

    sorry for being n00b

  27. Thanks for the tutorial. It worked wonders!! I’m just not sure exactly what to do now that it’s Rooted and Loaded with a custom ROM.

    Most of the guides and tutorials are based on G1 Devs. Cant find too many infos on the Hero scene. Can someone point me on the right direction?

    1. Hello Ralph,

      Your very welcome!
      Well, the truth is that there are a lot more G1 users than Hero users. As the Hero becomes more popular, more people will start to develop for them. XDA (and here, of course) are still the best places to check for new updates for the Hero ROMs.
      In the meantime, you can download programs from the Market that have Require Root Access in them and use those… Not too mention the Wifi Tethering program that comes in the ROM is awesome 🙂

  28. Hi
    I am completely new to all this rooting/installing custom ROM- and so was wondering if there are any known risks if I want to root/custom my HTC Hero which I have on Orange UK contract?? I hear I could do a Nandroid backup so I could roll back incase something goes wrong??

    1. Hello TK,

      There is no risks with having a rooted phone, only benefits 🙂
      The risk is in doing the procedure wrong (but it is pretty easy). Once you do this How To Root procedure, it automatically backs up the recovery image (so you can switch back no problem) and then once you have that recovery image you can just click Nandroid backup and then proceed to the next procedure (How To Load a Custom ROM) and if anything happens you can always revert back using Nandroid from the Recovery screen.

  29. Hi
    Ive used the steps you showed here to root my HTC hero;
    on step 10- after I click ”backup recovery image”….after a few good seconds it says ”backup failed”
    Now ive read thru some posts here and saw some other people having the same problem. Reading your replies to them- I formatted my SD card and started over- but still getting the same ”backup failed” message.
    Hoping it might work, I also tried to follow the steps in your old video for rooting hero- but that didnt work either (I get ”device not found” when I type adb shell mount/system on command prompt)
    What shall I do now??? Help please 🙁

  30. Hi
    I’m new to android and rom things , I want to root my phone but I’m hesitated , I want to know would I be able to download OTA updates , and what is this nandroid backup ? how can I do it , do I need a program to do it ?
    I know its noob questions , but like what I have said I’m new to this , thanks .

    1. Hello AMZ,

      Don’t be weary 🙂 You would not be able to receive OTA updates but that is because we usually have the OTA updates here for download BEFORE they come out for OTA 🙂 (Someone gets it first then loads it up on the internet and developers perfect it and we put it up before you would probably even get it OTA).
      Nandroid backup is built in to the Recovery Image (just do this procedure, its easy and you cant mess anything up) and you can use the Nandroid back up to save stuff before you start getting into the stuff that can affect the phone (loading ROMs etc.).
      Good luck!

  31. Hi guys,

    I keep receiving the “Backup failed” message when I’m doing the backup recovery procedure, just like TK described it. I’ve formatted the SD card from within the phone’s menu (HTC Magic, 32 A), yet nothing happens.


  32. Hi
    Ive managed to root my hero finally- and ive installed Modaco’s custom rom- its all sooooo cool 🙂
    Everything running smooth 🙂
    Ohh- and for anyone whose having problems when backing up the recovery image (get ”backup failed”)- just try a different sd card (formatted); thats how I got mine working in the end 🙂

  33. Hey Unlockr!

    Thanks for your help earlier. I installed the ‘Toggle headset’ and that resolved the problem.

    On a more serious note, after rooting my Hero, I tried to apply a theme to my phone via ‘’. When I rebooted, my phone was hanging on the screen with the animated Hero icon. The problem is that I did not back up my phone. I’ve even tried a factory reset but I still get stuck on this screen. Please tell me what I should do? I hope my phone is not bricked!



    1. Hello Jake,

      Where did you find a theme for the Hero? Dont try to install a theme not meant for your phone.

      To fix it just put the MoDaCo ROM on your SD, rename it to, boot into recovery, do a wipe, then apply and you should be fine, dont panic 🙂

  34. Hi all,

    I just applied the orange update and it sucks balls, i compared it to this with a few simple tests and this one is way quicker, possibly due to the extra settings this patch gives, but overall, the orange one was was slower so if you havent already got this one THEN GET IT, IT BLITZES THE ORANGE ONE BY A COUNTRY MILE.

    F u orange i had faith in you man.
    Let me down big time, by the way my phones a HTC Hero on orange and i think i was one of the lucky few to get mine in the first few days of it being released so this ROM is welcomed lol.

    Laters, gr8 work keep it up.

  35. Hi got a totally noob question, I want to get root access and install a custom ROM to my Hero, but will doing this mean i lose data on the SD card such as photos, and does it mean i will have to reinstall all the apps i have installed previously?? Or will everything still be there?
    Thanks – Chris.

    1. Hello Spider86,

      You will lose data (because it requires a wipe) but nothing on your SD card. Just incase though just backup everything from the SD and save it to your computer before you begin and sync your contacts with Google or save them to your SIM card and then no worries 🙂

  36. No matter how long i hold the power & home buttons on my T-Mobile branded HTC Hero (G2 Touch), it wont go to the ‘recovery’ screen wont load. It just stays on the initial screen that comes on when you power up with ‘G2 Touch’ in big letters and T Mobile underneath. Is this a specifically T-Mobile problem? Has anyone with a T-Mobile G2 managed to root their phone?

  37. Hello Mr. Unlockr,

    Thanks for the videos I can root my hero smoothly. However, I have a question about installing other languages fonts after rooted my hero using the “1 click” method. What will be the proper way to install the fonts? I found out several websites doing it after rooting it from the previous method (access through cmd command). Will I be able to follow them since I need to download all the Android SDK,, and the fonts I want to install? Is there any easier way to do so?Thanks

  38. For anyone getting the ‘backup FAILED’ message when trying to complete step 10:

    Try downloading Task Killer from the market and using it to kill any unnecessary background tasks (Peep, Gmail, Settings, Installer, etc etc). I was getting this message until I killed all the tasks that looked non-essential. After doing this, the backup succeeded.

    With a pretty empty Hero the backup took only a couple of seconds.

  39. Same issue with the failed back up. Could it be cos i’m using the latest patch released by HTC? Any workaround for this? I really want to root my fone thanks!

  40. I did your procedures as written but when I went to restart to recovery screen it won’t go…I hope I didn’t brick my phone…Please help!!

  41. I can still boot to the stock, but not to recovery…So at least my phone isn’t bricked…but I don’t understand why I won’t go to recovery…Did I do something wrong?


  43. hello, im a complete noob when it comes to this kind of upgrade, i just bought my G1 and i want to upgrade to HTC Hero but honestly im a little scared. Do i have to root or jailbreak my phone before being able too upgrade too HTC Hero? Or can i just go straight too HTC Hero? If so please provide link. I read a lot of comments on youtube videos and alot of people are having problems, which kind of concerns me. Im worried in going to run into a problem and mess up my phone. I hear that your the best guy to talk too if i have any ?’s…Im sorry if im reasking any questions that have been previously asked thanks! Ps if theres a website for HTC Hero for dummies let me know haha

    1. Hey Sonny,

      “Hero for dummies website”, think we might be the closest thing to that lol
      First off dont be scared. The procedure is easier than ever and regardless I have yet to see a phone get permanently screwed.
      Go to the How To Root the G1 in One Click procedure, then while the phone is still in recovery mode (dont worry, youll know what that is when you get to it lol) immediately go to the How To Load a Custom ROM etc procedure and do that (all 4 sections) and you will be all set.
      Good luck!

  44. step 11 will not give me that option.:-((((
    will only have 3 buttons:
    Download Recovery Image
    Restore Backup Image
    Reboot into Recovery Mode

  45. Hey unlockr..

    I rooted my hero a while back using the Cynagen image an ur instructions.. i have flashed a custom rom an then ame across the new image, amon ra.. i am having trouble flashing the new image, i am unable to format my sd card.. it says it formats then wont reconect an mount… i still copied the files onto my card an when i am in lindas file manager it says “open parent folder of … after manually wiping my SD card i decided to do a nandroid bakup..

    i have tried using my 2gb SD card aswel an i have the same issue… hopefully u can help.. cheers.. brett

    1. Hello Brett,

      The error tells you what is wrong 🙂 The .apk has a .zip at the end so the phone thinks its a .zip.
      You need to remove the .zip at the end of the file so it is viewed as a .apk (should have an icon of a little android).

  46. The new version of flushrec shows
    [flush] button only after
    [Download Recovery Image].

    and it try to find the right cm-recovery-*.img for your phone.

    Check it is right image or not by file name.

    1. Hello Setupr,

      You should not need to download the recovery image they have, just hit backup recovery image and then type the recovery image we gave you’s name (look at the instructions for what to type exactly) and then Flash Custom Recovery Image will no longer be greyed out (assuming you spelled everything right and didn’t put any spaces where they dont belong).

  47. thanks for your quick reply.. i extracted the zip folder an now i think the issue is i am unable to format the sd card.. when i choose unmount, format is doesnt automatically remount an i dont think it actually formats.. i dont know what to do.. 🙁

    1. Hello Brett,

      You are not supposed to extract it. You need to change if from a .zip to a .apk.
      Google how to do that on your specific computer. I know with Windows 7 you can just right click it and change it in that menu.

  48. Dear All,

    I believe HTC have started their attack on the new Asia Roms, by locking the Hboot/CID, which now many of us who is holding on to Asia stock image is stuck.
    which i think many having problem with rooting for now.

    which is also why we face error in Asia
    Dear Asia User, if your Hero version is as below, please be aware that you cant use the above method as yet till someone found a new solution for us,
    I also tried “FastBoot” which is also impossible.

    Kernel 2.6.27-44690c1a ,
    build 2.73.707.9 ,
    Software 1.0.0.A6288 ,
    HBoot 1.76.0007,
    Phone type EBI1/32A

    I just hope someone could save us soon.
    thank you so much for your efforts.

  49. Hello,

    when I tried to run the “flashrec-1.1.2-20090909.apk” from Linda File Manager, the message “Recovery Flasher could not be installed on this phone” popped out.

    I’ve followed exactly the previous steps mentioned and just got stuck there. What could have gone wrong?

    Any suggestions or similar experiences? Sorry for being a n00b here.


  50. Hi Bro,

    I followed your original tutorial and reworked my orange uk phone to have cyanogen and 2.2 modaco roms, it all worked spot on but, the handset became faulty so i need a new one. i have backed everything up and as i made a backup when i started with nadroid, have restored that, now I want to know, how do I remove the cyanogen mod, so you cant boot into that option by holding down home and start??

  51. Hello TheUnlockr and setupr,
    It is not possible to flash and also not possible to run other than cm image. I don’t see ant Flash Custom Recovery Image Button.

    I get the message
    Flash FAILED: Could not run command

  52. Having some trouble rooting my hero, when I get into the FlashRec program I don’t get the empty box and two options saying “Flash Amon Ra Recovery 1.4” and “Restore Back up recovery image”… Instead I get a box which says and two boxes underneath saying “Download Recovery Image” and “Restore Backup Image” When I click “Restore Backup Image” I goto a screen which has the same text box and then 3 buttons which say….Flash Recovery Image, Restore Backup Image, and Reboot into Recovery Mode..

    Any Ideas? Thanks

    1. Hello Rob,

      Click the Backup recovery image button first. Then you can put the text into the empty text box above and when you enter it in correctly it will let you click Flash Custom Recovery Image

  53. I don’t get a Backup Recovery Image button. I have two buttons named:
    Download Recovery Image and Restore Back Up Image (Is this the one you mean)? When I do click Restore Back Up Image, I get three buttons names
    “Flash Recovery Image, Restore Backup Image, and Reboot into Recovery mode”

    Have also just tried a factory reset on my phone but it freezes on reboot at just saying “HERO” on the screen, took battery out and booted up all apps still there and SD Card not working properly says “SD Card (Shared)” when I go into Linda App Manager

  54. SD card said Shared cos I hadn’t unplugged it…dur… however I found the Cyanogen file from a friend and used that and it worked flawlessly for me so i’ve managed it, thanks anyway man!

  55. Unlockr
    Tried to Flash it but got 2 buttons only:
    1. download recovery image
    2. restore backup image

    This was done after ive backup my image. But i dont see the “Flash Recovert Image” button…. help

  56. did that and then i click on Flash Recovery Image. As soon as i try to type something in the box, the button becomes “download recovery image”. How do i go about this?

  57. Hi Unlockr,

    I’ve already undertaken the HTC Rom upgrade on my Hero. I’ve been told that this now blocks any attempt to root? Is that true or will the above instructions work?

  58. Dear The Unlockr

    May I have a permission for this article to be translated in Thai by myself

    cause of many thai people still unknow about how to root in Hboot after 1.76.000007

    Thank you

    1. Hello MySQL,

      Yes, of course. You could do it easier though by telling them to goto and then copying and pasting the website url into the box and Google will translate for you.

  59. hi

    maybe u shd include a note that the below hero config cannot be rooted, seems like many ppl with this rom (including myself) are looking for solution.

    Kernel 2.6.27-44690c1a ,
    build 2.73.707.9 ,
    Software 1.0.0.A6288 ,
    HBoot 1.76.0007,
    Phone type EBI1/32A

  60. nope, currently still no rooting solution to my hero with that rom.

    from what i gather, flashrec do not work as htc has patch up the flaw

      1. Hi Unlocker

        i have installed the official 2.1 Rom on my HTC Hero, how can i root my phone to install other roms out there ? when i follow your method postedm i get 2 button

        1 Download image file
        2 backup Recovery image

        the Download Image file is greyed out and the backup recovery image is available, when i click backup Recovery image i get this error message “Backup FAILED: could not run command

        phone info:
        Firmware version: 2.1 Update 1
        Baseband version:
        Kernal Version: 2.6.29-36d5cd8d htc-kernel@and18-2 #1
        Build number: 3.34.707.1 CL194466 release-keys
        software number: 3.34.707.1
        phone type EBI1/32A

        please help me out here, hope to hear from you soon, thanks in advance.

  61. hmm… let me try when i get home after work.
    i remember trying to flash to other rom & they don’t seem to work due so some security issue.

    btw my hero comes with build 2.73.707.9

    will update again once i try

    1. Hello Taz,

      The unrooting procedure flashes an HTC signed ROM so the phone won’t stop it. It will work as if it was a real update from them (because it is, it’s just an old one). Should be fine after that. Let us know if it works for your build.

  62. hi

    i tried & unable to load the rom as described in the unrooting process. happen too fast & im unable to get a screen shot of the RUU failure.
    it displayed something like customer or custom id failure.

    so asian hero sets with build 2.73.707.9 will not able to do anything for now, rooting or loading to other roms. believe can only do so when htc release a new rom for these asian sets

    1. Hello Taz,

      I found the South East Asia RUU here, but it’s build 2.73.728.5 so it’s after yours. We need to find a build BELOW 2.73 (that is when they made the change to the firmware). Try and look with Google for any version below that. If you find it let me know.
      Other than that, I wonder if the old Goldcard method for the Magic would work on the Hero…. search for the word Goldcard on our site and you’ll see what Im talking about.

  63. hi

    first of all, a BIG THANKQ for being so patient with me.

    unfortunately, 2.73.707.9 is the first rom for the asian sets (singapore, malaysia, thai….) when first launched.

    someone did mention in xda that the last 4 digits of the rom version actually is used to indicate the different region. im not really sure which is the problem here, the rom 2.73.707.9 or the hboot 1.76.0007. many said rom in the asian sets are the “perfected” rom where they patch the flaw, that’s why we are unable to use the flashrec method for the recovery image.

    someone also did mention abt the goldcard method in xda. i’ve yet to read up on it, thus won’t try yet. think a better understanding is safer… hehehhe… i took a quick browse through your instructions, wow… seems lengthy & complicated. will definitely watch it tomorrow, it’s after 3am now. been troubleshooting my home internet, no idea what my sis did to it, finally just got it up

    hmmm…. i wonder if the local htc care center is able to flash hero rom to the wwe version… think i call them & screw them first & then make the request. i’ve been sending many emails on the bugs found & i solve them myself which rather pissed me off, they are not “helpful” at all or shd i say the product is not tested extensively enough.

    will keep u guys updated on the progress
    *cross fingers*

  64. Hi unlockr,

    Just a quick question. Why there is a need to flash to other ROM after done the process above? I am currently using official HTC ROM (Updated version). Isn’t it true that the phone has gain root access as long as “superuser” command is loaded to the phone?

    by the way, i think my phone can’t be rooted yet after reading conversation between you and taz. Mine is SEA HTC HERO too.

    Thanks for reading my query.

    1. Hello CKlooi,

      The recovery image just gives you external root access so you can load ROMs, the ROMs themselves have internal root access built in (and you can use Modaco’s ROM and you won’t have any difference between your current ROM and his besides gaining root access).
      It is MUCH easier to do that than to push SU over to the phone and get it setup, so we just recommend doing that instead (since there is only benefits in doing so).

      Try it, worst that happens is it blocks you from flashing. Let us know if it works.

  65. Hi,

    Tried this procedure on a T-Mobile G2 Touch. All seems to work OK, but cannot get into recovery mode. Holding down Home & Power buttons just boots into normal mode. Any ideas please? Thanks

  66. Further to my previous post, I notice that I just get the option to flash ‘recovery image’, not ‘custom recovery image’. Any ideas please? Thanks again

  67. hi

    i went thru your goldcard videos, & the first flashing is on the hboot file (1.33.2005 HBoot), am i right? that is only for magic sets.
    now im quite unsure if the asian rom 2.73.707 or the hboot 1.76.0007 that is stopping us from flashing the custom recovery.
    i only noticed ppl with 1.76.0004 are able to root successfully without problems.

    btw, anyone tried using the goldcard method to change hboot to 1.76.0004?

  68. Hi TheUnlockr,

    I have a build: 2.73.728.5 (asian) brown htc hero. This asian hero does not come with android market since android market is not available in asia, however i live in Canada, so it should be available to me:

    i have a few questions

    1. If i root my hero will the phone include android market.

    2. as Taz said from previous post, asia htc hero can not be rooted, but his build is 2.73.707.9 , which is slightly different from mine, so will mine work?

    3. I found from xda that notxel21 has the same model as me, the methods seems the same but is the ROM version different?…

    1. Hello BibiTurtle,

      You technically should NOT get the Market just based on where you live, it is based on the model phone (and yours doesn’t have it). BUT we won’t tell if you don’t 🙂
      Give the rooting procedure a try (if it doesn’t work it’ll just stop you so its worth seeing). Do the How To Root the Hero in Once Click procedure and then goto the How To Load a Custom ROM procedure and load the Modaco ROM in the Downloads section and you’ll have your Market and much more 🙂
      Please post if it works and what your Build Number is etc so we can use it for testing to help those that it doesn’t work for, thanks!

  69. one last question, I’m using a 2gb microSD card but am planning on buying a 16gb in the future. So if i root my htc hero today with my 2gb microSD card, and if i swap to my 16gb one month from now, will my root htc hero not work anymore since all the apk application are download onto my sd card.

  70. Hi
    Thanks to yourself I’m already rooted with a custom ROM – however I would like to replace my Cyanogen recovery image with the newer Amon Ra. Can I just repeat the above procedure to overwrite the Cyanogen or do I have to do anything else as well?

    1. Hello Phil Levy,

      No it wont let you flash a new recovery. Goto the Forums and click on Modifying/ROMs section under your phone and you’ll see How to flash a new recovery.
      Good luck!

  71. hi TheUnlockr,

    I just finished the “Root your Hero in 1 click” and “Load a custom ROM on your HTC Hero” and it works perfectly, Thank you very much. For those who’s hero (asian) does not come with android market, after installing a new custom ROM.. there was android market and it runs a lot smoother.

    Build Number:
    Baseband version:
    Kernel version: 2.6.27-8dd6deee htc-kernel@and18-2
    Build #:2.73.728.5 146733 CL#61267 release-keys
    Software version: 1.0.0.A6288

    Thanks again TheUnlockr =]

  72. Hai thanks for your first reaction. But could you give a download link or can’t you say which app you have used because there are allot of wallpaper apps.

  73. Hi TheUnlockr,

    I am trying to root my HTC HERO that I bought in UK (device unlocked). Last week I upgrade my device with the RUU 2.73.405.5, so now I know that I need to downgrade my HTC Hero to RUU 1.76.405.6 to root my device. But I tried to downgrade with all RUU available bellow. (RUU_Hero_HTC_WWE_1.76.405.6_WWE_release_signed_NoDriver; RUU_Hero_HTC_WWE_1.76.405.1_R3_WWE_release_signed_NoDriver and RUU_Hero_T-Mobile_UK_2.73.110.26_release_signed_NoDriver) and it is not working.
    The message in the Cell screen says:

    HBOOT-1.76.0007 (HERO100000)
    Aug 4 2009,19:43:30


    Checking Main Version…
    Update Fail!

    What can I do?

    1. Hello Leo,

      By upgrading to the new version you are on a Hero Build that can NOT be rooted at the moment. It blocks flashing the recovery so you gotta just check back later, people are working on it and should only be a matter of time.

  74. Hi TheUnlockr,

    is there a way to roor 2.73.707.9 version?
    if not how long do you thing it will take before we find a way?


    1. Hello Asaf,

      Not yet, they are working on it though and I’m sure it will progress faster now that Sprint here in the US has picked up the Hero (and it has a similar version that can’t be rooted). So people wil be trying hard to get that phone rooted, once they do the method will most likely work for other Heros as well.
      Soon as there is one, we will have it here.

  75. Hi unlockr, I tried this process and think I have totally messed up my phone. When I tried to save the file so I could flash the recovery, I noticed that the Flash recovery box was grayed out, but the correct file was added to the root of the sd card. So I tried a different .img file (/sdcard/recovery-RA-dream-v1.2.2.img as this worked when I was rooting the Magic in the first place) It was also grayed out, so I tried to boot the phone by holding the power button and home key and it booted in root mode, but I noticed at the bottom of the screen the build was the dreamv1.2.2. As I thought this would be ok I then went through the next video – How to load a custom ROM. I wiped factory settings and ran the format fat32+exe2+swap, But since I have no adaptor I tried doing it the alternative way. But when the phone boots up I just keep getting the HERO welcome screen over and over again. What can I do to make it work correctly? Really need your help please!! Thanks.

    1. Hello Niall,

      Boot into recovery and mount the SD card via the recovery image (there is an option at the bottom that says something about mount on). Then put a different rom on the sd card and rename it to like normal. Then click unmount in the recovery image and then click Wipe Data and then Apply update.

  76. hi

    just to update, manage to update my asian set with rom 2.73.707 to 2.73.405. using the goldcard method which you recommended.
    but i did not try as a couple posted it doesnt work in xda, today i chk xda again jesterz managed to do it & do a write-up

    now im on 2.73.405, gonna flash custom rom in a while


    1. Hello Taz,

      Would you mind explaining what you did a bit, or give a link to Jesterz qrite up? I’ll adapt it and make it easier and do a video for everyone. Really appreciate it.

    1. Hello Ma,

      Awesome thanks! I will adapt this today and do a video. It is almost identical to the How To Root the MyTouch (Goldcard) method we have listed here on the site… so shouldn’t be too hard to adapt.

  77. did not check till now, sorry
    but like what ma posted, it’s abt the same as your instructions.
    really no idea why couple guys posted before goldcard do not work which make me reluctant to try as suggested by u. anyway, now all hero can be rooted, hooray…

  78. o.O Read a bunch… the reply i posted in “how to unroot the hero” is a seperate problem. Guess hav to go thru all the trouble to root my hero which is from SEA zzzz

  79. Hey. In Flashrec I have ‘Flash Recovery Image’ instead of ‘Flash Custom Recovery Image’ Should I just choose that ‘Flash Recovery Image’ ?

  80. damn i just got my hero yesterday and been coming from windows mobile i presumed that i could save apps and games to my 16gb sd card. Seems the only way to do this is to root the phone and use apps2sd but the first thing i did with my phone was upgrade the rom to RUU 2.73.405.5 . Am I totally stuck now then until a solution appears?

  81. Cool i will try it at the weekend when i get my 16gb sd card. Do the custom roms contain all the same performance tweaks that my new htc update contained. Also how easy is it to get the phone up and working how it should be when using a custom rom. Sorry for all the questiongs 🙂

  82. Ok thank for the advice I will have a go tommorow when im in a better frame of mind! ITs annoying cos i only updated firmware last night and now ive got to go through the complicated process of downgrading 🙁 .

    So to see if i know what i need to do as all i really want is to use sd card to save some of the apps to so i can free up space on my device.
    1) downgrade firmware
    2) install original htc firmware
    3) root the phone and install custom rom (modaco version for example)
    4) follow your instructions about app2sd
    5) start using phone and enjoying it!

    1. Hello XZhang,

      Use the How To Downgrade Your Hero (So we can root it) procedure on our site first, then come to this procedure and then go to the How To Load a Custom ROM on Your Hero Procedure

  83. And one more thing is my firmware is 1.5, so do I need to downgrade the firmware? Sorry for asking so many questions, I just get confused…
    Thank you very much.

  84. you said this doesnt work for the sprint htc hero with google right because the phone in this video has a different shape but the backround and stuff is the same on it its jsut not the extended version thanks

  85. hey unlockr

    thanks for ur help so far (in ur other vid). ive seen this vid and the loading a custom rom vid and ev thing seems much clearer now.

    i just need to ask using the flashrec.apk and Anon RA recovery image is this making a backup of the entire phone state in case anything goes wrong during the ROM flashing procedure?

    if yes how to recover from the image and where does image save (sdcard/ root?) and if no, shld i consider nandroid backup and how does that play into your system

    again thanks u very much, ur a star!!

    1. Hello Soulja24,

      Flashrec will make a backup of your recovery image (but that’s pretty unnecessary since unrooting puts that back anyway).
      If you want a back up of your current ROM, data, etc. then in the recovery image, click Nandroid backup. It saves a backup to your SD card. So long as that backup is on the SD card, you can then go into recovery and click on the restore Nandroid backup.

  86. Hey Unlockr,

    I have a Hero.. I have already flashed a recovery image a while back, i came across ur how to flash an image on an already flashed hero.. now i wanna upgrade to the amon ra image, the only issue i have is that i dont have any credit or wifi to get a terminal emulator on my phone. if i were to copy the flash.apk an amon recovery image onto my phone an flash it would that work??? cheers.. brett

    1. Brett,

      You could try to look online for the terminal program’s .apk and install in manually like you do with the Flashrec.apk file we give you. Google Better Terminal.apk or Download etc.

  87. many thanks for this guide, I’ve never done anything similar, but it was really straight forward. hero’s happily running modaco’s firmware, root access is there, and this evening was like lolcats: “Happy face. I haz it” 🙂

  88. Hi Unlockr,

    I was just wondering why your boot image is not the same as mine? Mine is htc will yours is android? Thanks,by the way Thanks for the video I did rooting today following your video.

  89. @TheUnlockr

    Nice tut to bad i have a ROM that can’t be rooted without downgrading it.


    Will root it when easier method comes around 😉

  90. i have follow all the step, but also can unroot my hero with the hk rom, 2.723.721.9

    i have already read Mr Taz’s reply here, he said he rooted his hero also with 2.723.721.9, but i have try but it doesnt work

    my cid is 035344535530324780001b9c8c009664
    it will show “00609c0c8b901007824035335453435”

    when i revert it the first “0” will not show,
    is it a problem ( but i also try to add back the “0” and create a goldcard, and it also not work for me)

    1. Kawai_Sammi,

      Please post your issue in the Technical Support forum for your phone in our Forums and we would be glad to help. This way we do not clog up the comments with support back and forth.

  91. Hi,
    on step 11 of the written tutorial i have a Flash Recovery Image button but not a Flash Custom Recovery Image button. Should i click on it anyway or have i done something wrong?

  92. hey i dont have market on my hero…therefore i dont have file manager so wat should i do now?????….how can i get market on my hero

  93. My Hero have Norwegian language in its menus, will this be English if i root?

    Another thing, will i loose all the aps if i root?

  94. I rooted using the old procedure. I would like to use new procedure (also installing the cm recovery image), but the documentation says, that I have to unroot first.
    Why is that?
    the issue is that I have a german G2 Touch and it seems there’s not RUU file for it.

  95. Hello all,

    I’m new to mucking around with phones so sorry if this sounds silly 🙂

    When we’re talking about having root access on the phone are users permanently logged in as root or are required operations carried out on a



    Will want to root my phone soon but just wondering about potential security issues of being logged in as root all the time 😉 if that is the case..

    thanks very much 🙂

    1. Tom,

      That is a good question. There is an app called superuser.apk that most devs install in their custom roms, this app pops up a notification asking to allow or deny root access everytime it is asked for (you can also click Always Allow as well).
      If you load a custom ROM make sure it has that app in it or download it yourself and install it if you are concerned.

  96. Hello,
    I ve noticed that RA-hero-v1.3.2 is available
    I got my hero yesterday

    Should I use the RA-hero-v1.3.2 instead listed in the instructions on top of the page?

    Any benefits/cons of doing that?
    thanx m112

  97. I have recovered the stock rom by nandroid restore, how do I remove the bootloader? (RA-hero.1.2.3) so it is factory condition.


  98. EMERGENCY!!! I went through the procedure and got to the last step (the one when you turn the phone off then restart it holding down the home button with the power button.

    My phone started up with the HTC logo in the middle of the screeen and has not changed in five minutes so far.

    I can’t turn it off or anything. Please help!

    1. Schlep,

      Just turn off the phone and turn it back on by holding down home and power till it gets to the recovery screen. If you hafe more issues, please post in the Tech Support Forums for assistance

  99. I am slightly confused i want to buy this phone but i basically want to save my apps to my sd card will these steps allow me to do so and do i need to do so the second part where i load a custom ROM on it as well??
    and will this void my warranty?


    1. Oawalker,

      Yes this will let you do that.
      Yes you need to load a custom ROM.
      Yes it will void your warranty but you can just do our Unroot procedure before you send it in and you will have your waranty again no problems.

  100. Hello Unlockr,

    I have the Asia Rom with Build # 2.73.728.5. I read thru these replies and see that someone was able to root this build with one click method and then use a custom rom. I have a problem here though, not only do I not have market in this build, I do not have any kind of File Manager on this phone to access my SC card to open the FlashRec file. Any suggestions on how do I go about with this??? All I need is a file manager but dont know where and how to get it installed on this phone.

  101. thanks unlocker. but i have problem to loading the modaco rom i told my issue in the relevant link.which that is hanging on HTC hero logo. i thought i perhaps didn’t root my phone? is it possible ?

    1. Ali,

      This is a common issue when it hangs on the logo (it is usually in the reported issues at the bottom of each procedure). You just need to reformat your sd card, wipe data, and then apply the update again (basically do the How To Load a Custom ROM procedure over).
      Good luck!

      If you have any other issues, please post them in the Technical Support forums so we don’t clog up the comments.

  102. We do not have to use the Recovery-RA-HERO-v1.2.2.img right? Can I use the modaco recovery img?
    And what is the recovery img for in this step?

    1. Connor,

      You can use any recovery image you want, I prefer Amon Ras since he puts in ALOT more features.
      If you use a different recovery image you will have to type that name in exactly in place of where you see the name of Amon Ras recovery image in this procedure.

      If I were you and you were new to this, I would follow the procedure to a T and then look for our How To Flash a Custom Recovery Image procedure and use that to flash a different one AFTER you do this procedure AND the load a custom rom procedure.

      Good luck!
      If you have any issues, please post in the technical support forums.

  103. Hi TheUnlockr ,
    Just wanna ask if HTC Hero from Singapore are able to do the rooting & installing the customs roms.
    Below are my phone specs:
    Firmware – 1.5
    Baseband –
    Kernel – 2.6.27-44690c1a htc-kernel@and18-2 )
    Build – 2.73.707.9 146733 CL#62020 release-keys

    I’m new at this and watching your videos sure is tempting.. 🙂

    Btw i see some vids about flashing the radio. what is it for? need to flas the radio b4 flashing the custom rom i.e. modaco?

    tks in advance.

    1. ShiDi,

      So long as your are on firmware 1.5, should work just fine. You might need to downgrade your firmware first though, try this procedure and if it says Backup Failed then search our site for the How To Downgrade your HTC Hero procedure do it and then come back to this.

      Good luck!

      PS Radio can be loaded later if necessary, they ask you to load it first because some ROMs require the latest radio to get signal, bluetooth, etc correctly. But most phones now have this radio already so we dont have that step in the procedure.

  104. rooted, perform nandoid backup.. apply modaco’s rom.. reboot to find my phone back to factory default as from the open box and not of modaco’s… =\

  105. Theunlockr

    Will this way work for a uk orange branded htc hero as well with the lateset firmware version 1.5 build ?

  106. I tried this way and i get backup failed i am using t mobile i read on another fourm that you need root it first before you can backup using flashrec. what do i do??

  107. Hi Unlockr,
    could u please put the download links as a direct download , couse its more easier for us to get instate of going to another website and download it there…….thnx alot

    1. Jokey5089,

      Reason I have a link to a site is because the developers update their stuff and update that link on their site, as opposed to having a direct link that I would have to update everytime (times all the different procedures).
      I think the fact that it automatically is updated by its creator is enough benefit to warrant you to click to a separate page and scroll down a bit 🙂

  108. and could u please explain for me or anyone who dont know What is the benefit of rooting and loading a custom ROM on htc hero…….thnx again

    1. Joker5089,

      Rooting gives you the ability to change all aspects of the phone. The custom ROMs use this ability to make changes that the regular ROM that comes on the phone would not have.
      For example, performance tweaks, removing unnecessary software put on by carriers or manufacturers, adding software (like backup programs), allowing WiFi tethering when it is blocked by the carrier, get newer versions of Android when the carrier refuses or takes too long to update the phone on their own, get new features before they come out officially, and other reasons too.

      Hope that helps a bit, good luck!

  109. sorry again,
    i did tell stip #11 but, i cant click on flash custom recovery image.
    its dark and written on it (download recovery image)!!!

    1. Joker5089,

      You need to make sure the recovery image is named correctly, you are typing it in correctly into the box, and that it is on the root of the SD card (not in any folders on the sd card). Check the reported issues for more details.
      Good luck!

  110. i tried again this time its just dark, (not written download recovery image)
    just i cant click on flash recovery image.
    i wrote it correctly

  111. hi, this time i did it.
    but my options is more than your options !!! i dont know why ????
    -reboot system now
    -nandriod v2.2 backup
    -nandriod v2.2 rstore
    -apply sdcard
    -fix apk ””””””””’
    -fix rotate”””””’
    -usb mass storage on
    -usb mass storage off

    1. Joker5089,

      It is the same options, just reorganized into submenus. So you want to goto the next procedure (How To Load a ROM) and just choose the Part one and then part swap+ext2+fat32 but you’ll see that section in the next procedure. If you have any other questions or concerns please post in the technical support forums.
      Good luck!

    i just finished all the stips and i uploaded a costum ROM also,thank U
    U R the MAN. 😉

  113. Thanks Mr. the unlocker,

    I have one hero HTC mobile and I want to have the arabic language interface installed. when I Installed the morelocale 2 application and switch to arabic egypt or Isreal the letters change to squares

    I appreciate if you can help get the arabic language in my phone.

    Thanks again and best regards

  114. hi unlockr,
    i root my htc hero as you show as on your 2 clips :
    1- how to root htc hero
    2- how to load custom ROM on htc hero

    so, if i want to get back my hero as it was before what should i do…… pls help ???

  115. hi unlockr

    is there any way to improve the quality of htc hero camera, cause its really bad even the recording camera, nokia 3 m.p are better than hero 5 m.p

  116. one more question mr unlockr ;

    how do i know what is my device id in htc hero?
    some app that need to crack asking for Device id…pls help

  117. hi unlockr,
    how could i know what is my device id on htc hero?

    is there any way to access blocked websites with my hero , cause iam living in dubai and most sites r blocked ?????????


  118. hi unlockr,
    how could i know what is my actuall ROM version and how could i know whts my device id on htc hero ????
    thnx 4 ur help ;

  119. hi unlockr (Happy New Year 2010)

    how can i delete some software that r comming with the phone ??
    i have hero, i want to delete (teeter)=game , but its not able……..thnx

  120. hi unlockr,
    happy new year, i have a hero but when i downloading any software its using phone storage and day after day become full.
    so is there any way 2 download the software on external memory. thnx so much…

  121. Everything goes smoothly, but i cant get into recovery mode while holding power+home,when i press those buttons the hero is frozing so i have to remove the battery and restart again . Why?
    Please Help
    By the way i have RUU ver.2.73.405.5

    1. Gizmoastrix,

      Does it let you flash the recovery in the Flashrec app? (Does it actually say successful, etc.?)
      If not, you need to downgrade first. Look for the How To Downgrade the Hero procedure.

  122. hi unlocker,
    Happy new year 🙂
    thanks alot for your explaination, I just have my mobil 2 days back, i tried alot to find where is the Sd card but I didn’t find at all in menu…
    I bought a new one and i have the same problem…
    what can i do mow???

  123. Just followed this on my UK Orange Hero with the 2.73 firmware and it worked like a charm! no need to downgrade. Thanks!

  124. I tried this updated method on my TELUS HTC Hero and I received the same FAILED: Command not found result with both versions of the FlashRec.apk

  125. it sais:
    Backup FAILED: Could not run command.
    t-mobile unlocked phone
    What am I supposed to do now :'(

      1. Nope. Still failed for me.

        Phone: HTC Hero
        Firmware Version: 1.5
        Baseband version:
        Kernel Version: 2.6.27-0078c992 htc-kernel@and18-2 #851
        Build Number: 2.73.661.46 CL#74632 release-keys
        Software Version: 1.0.0.A6288

  126. Hi, every one. how are you.

    I’m having trouble rooting my T-Mobile G2. I have done everything in this tutorial and repeat over and over, and still I get the same result.

    from step 10 it says , ‘Open the FlashRec program and click on Backup Recovery Image and wait for it to finish.’ when I click on the Backup Recovery Image it displays ‘WORKING, DO NOT INTERRUPT’ for less than a second and then goes back to the original screen saying ‘Backup Failed: Could not run command’ I’ve also tryed aentering ‘/sdcard/recovery-RA-hero-v1.5.2.img’ in the text box still the same result.

    can some one please help me.

    My Phone details holp it helps.
    Model: T-Mobile G2 Touch
    Firmware Version: 1.5
    Kernal Version: 2.6.27-0078c992
    Build Number: CL#69351
    Software Version: 1.0.0.A6288

    1. Saygi,

      Thanks for reporting and putting in your info! We are noticing it working for some and not others so we’re waiting for more people to report so we can find the difference and why it works for some and not others.

  127. I’ve also done the 1.1.2 yes, but
    unfortunatly, that did’nt work
    either 🙁
    I see btw that Saygi and I have the same problem 😛

    Thanks for your help so far, the unlockr 🙂

  128. Hi, I have a normal hero and i can backup the original img. but when i try to flash the 1.5.2 one it says do not interrupt verry quickly with no error message. when i try to reboot the phone using home and power i get to see a traingle with a ! in it next to a phone on its back. only way to reboot it is by pulling of the batery then it boots normal like it always was

  129. Hi All,

    I’m on orange UK and my phones build numbers and well all that stuff is as follows.

    Model Number: HTC Hero
    Firmware Version: 1.5
    Kernel Version: 2.6.27-8dd6deeehtc-kernel@and18-2 )
    Build Number: 2.73.405.5 14733
    Software version: 1.0.0.A6288

    I would like my phone updated to the new Rom (2.1) i have been through this procedure before but i just dont want to wipe my phone for nothing, can someone confirm that this is the new rom please, I’m not feeling 1.5 anymore and i don’t want to bother with 1.6, and another thing is when your looking for an update where does it say what version you will be updating to?? It never seems to say update to 1.6 or 2.1??

    Many Thanks,


  130. Sorry the second part of my build number is incorrect its,

    Build Number: 2.73.405.5 146733 CL#61267 MCR2.0e release keys.

  131. i cant go to android market on my phone, because i cant make an google account, is there a other way to download lindas file manager without the market?

  132. I also have the t-mobile g2 touch with the 2.73 rom and when trying to backup with the recovery file I get “Backup FAILED: could not run command”. I did try the 1.1.2 file but that didn’t work either.

  133. It looks like people with the t-mobile g2 touch can not backup successfully with the flash recovery file if they have 2.73

  134. I have an HTC hero from AMAZON UK it is unbranded and its not the T mobile G2 and i tried 1.1.2 and it said “could not run command” when i tried to install 1.1.3 it said Error it cannot be installed on this device. so now i cannot root my Hero.


    Many thanks in advanced! 😀

  135. I have an unlocked GSM Hero purchased on the Amazon USA site, but it is obviously from an Asian market. Locale and text choices were limited to English (Indonesia), English (Vietnam) and English (Malaysia)….how bout regular old English?!

    Furthermore, the phone did not come with the Android Market app just some bootleg looking app called Slide Mobentoo which doesn’t have many of the official, reviewed apps that made me want the phone in the first place. I’ve tried entering official .apk URLs but get a message about not having access…I’m convinced now it must be because of my location….I’m in Trinidad and Tobago. As an alternative I’ve had limited success downloading and installing apps from sites like rapidshare and torrents but I’m wary of exposing myself to a virus or malware.

    And of course because the phone is running the 1.5 ROM so it’s laggy. I tried going to the HTC site for an official ROM update (ROM version 2.73.405.5) but when I put in my serial number it gave me some message about not being available for my phone….did I get a dud or what? I decided I would wait for the official 2.1 release but it looks like I’m not guaranteed to be eligible anyway.

    So all these things being considered, I want to root and load as close to an official, updated, FAST ROM as possible but I’m also afraid of bricking my phone.

    Has anyone with an unlocked, Asian market, GSM Hero from Amazon tried this with success? Or can someone at least assure me that it’s mostly safe or offer further advice?

    Sorry for being such a rookie and probably having asked a question that’s been answered several times over by the more experienced posters on this site.

    1. Mike in TT,

      The phone you have is an Asian spec and they do not come with Google services (you’ll notice no With Google written on the back). You will not find an official ROM to get the market etc, because that device was never meant to have them (HTC has to pay Google for those apps; Market, GMail, Google Maps, etc. and since they didn’t for that region, they are not allowed to put them on that device).
      You can however root your device and get those apps through an unofficial custom ROM.
      Plenty of people have done so using this method without any issue. So go ahead and give it a try, worst that happens is that it says error and wont let you flash the recovery image (then you need to do our How To Downgrade the HTC Hero procedure first then come back to this).
      Good luck!

  136. Hi, really need some help. im running firmware 1.5 and build 2.73.405.38 and i cant get my hero rooted. Im getting as far step 10 where i have the backup recovery image button and a greyed out download recovery image. when i press backup rec image image im getting backup failed.. can you offer any advice where im going wrong?

    1. Brian,

      Then you are one of the few that need to downgrade first. Please head over to our How To Downgrade the Hero procedure then finish it and come back to this one (it will downgrade you from 2.73 firmware down to 1.73 so we can root it).

  137. Hi Unlockr,

    Neither 1.1.2 or 1.1.3 works for me. Both load and run but fail with message:
    Backup FAILED: Could not run command

    Phone is Ausralian sourced unlocked Hero
    Phone type is: EBI1/32A
    Kernel version: 2.6.27-430d1aea htc-kernel@and18-2 #951
    Build number 2.73.710.61 CL#79576 release-keys
    Software version 1.0.0.A6288

    Hope someone can help.

    1. Danial Dare,

      It theoretically should 🙂
      Try it, worst that happens is when you try to backup the recovery image it says FAILED and you cant continue (no harm done).
      Then if you really want to root and this method fails, you can do the How To Downgrade the HTC Hero method first then come back to this one and it should work (but its a bit more complex).
      Good luck!

  138. Both 1.1.2 and 1.1.3 failed to work, Same error as the others, “Backup FAILED: Could not run command”

    I have a Sim free Hero but on Vodafone UK (Not locked)

    Firmware Version: 1.5
    Baseband version: 63.18.5506EU_6.35.06.18
    Kernel version: 2.6.27-8dd6deeehtc-kernel@and18-2 )
    Build number: 2.73.405.5 146733 CL#61267 release-keys
    Software version 1.0.0A6288

    Don’t really want to downgrade but would love to root, however what will happen when we finally get 2.1?

    1. Mark,

      Seems you would have to downgrade to root.
      Nothing, when 2.1 comes out there will be a custom ROM based on it to upgrade to if you want to keep root access (usually comes out before you get the official update actually) or if you want to lose root just apply the official upgrade.

  139. Unlockr,

    Thanks for taking the time to answer….you’re a gentleman and a scholar.

    Oddly enough the phone did come with GoogleMaps and Gmail…just no Market. But you’re right, it doesn’t have “Google” on the back and i hadn’t noticed that until now.

    Thanks so much again…you put me at ease a bit so i think I’ll give it a try!

  140. Hi, i just want to make sure if i can still update to the original 2.1 firmware if i flash the Amon Ra recovery image?

    1. Nicce,

      Yes you can. Any official update would wipe anything you do here. You are actually better off doing this and then when the 2.1 update comes out, get a custom ROM from our downloads section that is based on 2.1 instead of the official update (it’ll be faster, have more features and still retain root access and no downsides).

  141. Hi…

    i could not download (Amon Ra’s Hero Recovery Image) any other website that i can download from ?


  142. Hi unlockers, I got an HTC Hero Build – 2.73.707.9 146733 CL#62020 release-keys. I tried many ways to unlock my phone including the GoldCard way. In my last try I got “the main version older” message. Google didn’t offer any decision to this. Is there any way to go around this problem ?
    Sorry for my english 🙂

  143. Many thanks I followed the processes detailed in both your video and my T-mobile G2 is now Rooted and fitted with the latest Modacom 3.1 ROM.
    Faultless procedure.
    The Wireless Tethering app that is bundled with the ROM is worth the trouble on it’s own!

    Cheers, Dan.

  144. OK did it so for anyone also wondering…
    Go in windows explorer
    go to ‘Organize folders and search options’
    under View tab uncheck ‘hide extensions for known file types’

  145. I have also a HTC Hero with EBI1/32a.
    After install Recovery Flash i did a reboot and then did a recovery flash..

    That was working for me.. 🙂 THANKS for the flash guys

  146. i followed all the steps and it says FLASH COMPLETE. when i turn it off and do the home-power thing when its off, its goes to a white screen with little androids on a skateboard instead of the black screen you mentioned. needdd helppp!!!

  147. Hey my when I go to root my phone. After the installed and opened the Recovery Flasher successfully I press “Backup Recovery Image” and after it’s done I get “Backup FAILED. the 1.2 and 1.3 version are apk files so I have no idea what’s going on.

    Help please!!

  148. Thank you TheUnlockr 10 times.

    A previous post here stated that you can gain superuser access through a command in the phone. Is this possible to do through the external root. I am not to keen on installing a custom rom because i do not want to add all my settings again and phone contacts/themes. All i need is to get the program Wifi Helper working. Thank you!

  149. Just read your instructions and it went smooth with out issues.I am running hero with firmware 1.5 and build nr is 2.73.405.5


  150. Wheres the flashrec.apk? when i download it its a .zip file :S . if i extract it, its only some resources and manifest and classes and that kind of bullshit!

  151. hi unlockr

    can u or anyone confirm this method worked on T-Mobile G2 with

    well not working for me at all

    please advise…

    1. Lisa,

      They are right there…

      5. Download this APK and recovery image and save it to your computer:

      FlashRec.apk (Updated 01/10/2010) * Try Flashrec 1.1.3 FIRST, if that gives you an error when clicking Backup, then uninstall it and then try flashrec 1.1.2 instead (located on the same page just below 1.1.3).
      Amon Ra’s Hero Recovery Image (Updated 01.10.10)

  152. Like some 2.73 users I’m getting the ‘Backup Failed’ message with both versions of FlashRec.

    Here are my phone details, helpfully they’ll help:
    Model: T-Mobile G2 Touch
    Firmware Version: 1.5
    Kernel Version: 2.6.27-0078c992 htc-kernel@and18-2 #821
    Build Number: CL#69351 release-keys
    Software Version: 1.0.0.A6288

  153. Hi Unlockr

    Getting Backup Failed. Tried everything 1.1.2 and 1.1.3. Restarted phone, used different SD Card, etc. etc.

    Phone info:

    HBOOT-1.76.0007 (SAPP10000)

    Any suggestions?

  154. Hi Unlockr.
    I bought a HTC hero from a UK company, which was unlocked and sim free. It didn’t come with the market app installed, so I tried to root the phone using this guide. However, one step says to go into the market app to find the file manager. As I’ve said, I haven’t got the market app, so I can’t get past this step. I tried to download the ROM using the guide on this site, but got stuck as well. What am I doing wrong? I think the phone comes from the Ukraine. I wanted to use an o2 pay and go sim, I thought buying an unlocked and sim free phone would allow me to do this.
    Any help will be very Mich appreciated.

  155. When I root it and go to the recovery menu when I turn it on I can’t find nandroid or anything, just reboot, apply sdcard:zip. Is anything wrong?

  156. HI Andrew Hooks

    can u please explain in details , i didn’t get u exactly?

    do u have a G2 or Hero version

    Please advise

  157. Hi,
    I have been trying and trying to get root my phone now.
    Every time i try and click on Backup recovery image it says backup failed, command could not be run.

    I am currently on firware 1.5 on my hero, does this need to be changed.

    Can someone please help….

    Many thanks


  158. Hi

    #12 leaves you in recovery mode, so then how are you meant to load a rom to your sd card while in recovery mode? This tutorial does not flow smoothly into the next one. Ive not been successfull following these instructions, the system boots up (eventually) and initially thinks there is no Sim card, but then finds it and Android looks just like it did before I followed the process.


    1. Fredphoesh,

      The recovery screen we have you use has a Mount USB option (or something similar) and you can plug the phone in to the computer and put things on the SD card…

  159. Hey,
    I noticed that it said you can have the firmware 2.73.x.x and wondered if I could root while still having the hero sense UI ?

    I have to be honest – I HATE the look of cupcake 1.5 and really dont want it. Anyway around this?


  160. Works perfectly on an Orange (UK) HTC Hero bought November last year with 2.73.XX firmware – nice….now I just gotta wait for the 2.1 ROM from MoDaCo when HTC finally decides to release it…Woohoo!

  161. Hey, ive been trying to get root for my HTC HERO all day and everytime backup recovery image it doesn’t work. It comes up on the screen for 0.5 seconds “WORKING DO NOT INTERRUPT” and then says backup FAILED: could not run command. Just wondering if there was any way to fix it.

    P.s. I received my HTC hero, have done nothing to it.I live in Australia although i think that it is an English Hero. It is unlocked.

  162. Hey, I have Orange UK HTC HERO that I unlocked only yesterday. I was looking to flash my ROM, I didn’t know the process but on this page u have explained it thoroughly, thanx for that. But the problem is …..

    I can’t Backup the Recovery Image. I have tried both versions of FlashRec, i.e. 1.1.2 and 1.1.3 but on both it fails.

    I’m v desperate to get into the stream of ppl flashing their Heros’ ROMs and enjoying. So pls help…

  163. Issue: When I download the FlashRec.apk it shows up as a .zip not an apk.

    Solution: No problem. Do NOT extract it, just simply replace the .zip with .apk and then proceed with the procedure.

    1. Voicelink,

      Literally find the file on your computer and delete the “.zip” off the file and type .apk instead.
      If you cannot see the .zip then you need to have Windows show you file extension in the folder view.

  164. Issue: It says Backup Failed/Flash Failed when trying to use the FlashRec program to flash the custom recovery image.
    Solution: Try the older version of FlashRec (version 1.1.2).

    This is actually happening with the older version. The newer version won’t install.

  165. I believe it’s the ROM version I was on 2.73.405.66, then I flashed to 2.73.405.5 and I was able to to flash the RA recovery. Now loading custom rom from Modaco.

  166. Issue: It says Backup Failed/Flash Failed when trying to use the FlashRec program to flash the custom recovery image.

    Solution: Try the older version of FlashRec (version 1.1.2).

    I try the the 1.1.3 and 1.1.2 and i still get the error.

  167. I am facing the exact same problem as TrueBlue and Igor!

    // # TrueBlue Says:
    February 8th, 2010 at 11:58 am

    Issue: It says Backup Failed/Flash Failed when trying to use the FlashRec program to flash the custom recovery image.
    Solution: Try the older version of FlashRec (version 1.1.2).

    This is actually happening with the older version. The newer version won’t install.

    # IGOR Says:
    February 10th, 2010 at 9:44 am

    Issue: It says Backup Failed/Flash Failed when trying to use the FlashRec program to flash the custom recovery image.

    Solution: Try the older version of FlashRec (version 1.1.2).

    I try the the 1.1.3 and 1.1.2 and i still get the error.

  168. hi there i have a question.
    after i click on back up recovery at step 10) i get this Could not run command error. i have tired it with
    flashrec-1.1.3-20091107-2.apk and flashrec-1.1.2-20091107-2.apk, the results are the same! please help me.

    thank you!

  169. Hi unlockr, I have had my phone rooted and i had loaded a custom rom successfully.

    But Orange released an updated rom and stupidly i went with it.

    It installed fine but I am now lagging a little and i notice the phone just running generally slower.

    I have tried to use your videos and tut’s to get it back the way it was but i can’t seem to progress.

    Any help would be great.

    Also, i figuered that i would need to downgrade seeing that i had an orange upgraded rom, but my sd card always comes back as needs to be formatted after i do the gold card procedure.

    When i simply use the guide on this page, flashrec.apk asks me do i want to download a recovery image, and it will not allow me to backup recovery image.

    Any ideas plz??

  170. Doesnt anyone reply to these messages no more?? I got past my initial problem but now i can’t install the ruu and i am getting a [132] error when installing? what gives man.

    wish i could just have my phone routed like it was again.

  171. To duluoz,

    Thanks for pointing that out to me, do you have verification of this? I’m still unable to downgrade as i get an error [132] when i try to install the required RUU, i have tried them all.

    Phone works but it’s just not rooted and the lag is annoying the hell out of me.

    It appears that some people get answered on this and others don’t.

    If what you say is correct then thank you, do you know of a way i can root my phone now??



  172. hi TheUnlockr,
    thanks for putting this step by step guide up. i have been reading the replies and i seem to be having the same problem as a number of other hero users. i get to the stage of ‘backup recovery image’ and get the same msg as everyone else: ‘backup failed: could not run command’. im sorry to hassle you with same problem as many others are gettin but i was wondering if you had any clues on how i could root the phone.
    my phone details are:
    baseband version:
    kernel version:2.6.27-430 etc
    build number:
    software version: 1.0.0.A6288

    thanks for your help in advance

  173. Yes I’m on orange UK, I will try to downgrade and will let u now noe what hapens!
    Thanks for all the help unlockr
    Much appreciated

  174. i tried to downgrade with the tmobile rom but when the phone goes into the bootloader screen it says custom id upgrade failed or something…
    any other thoughts?

  175. hey i figured out how to do it…. basically i was able to download the orange rom from htc website and downgrade my phone to this rom. then i was able to root and up load the modaco 3.1 rom!! thanks for ur advice and help unlockr!!
    can i ask however whats the radio for, how do i find out what version im running and is there any point in upgrading it to the if so how do i do it?

    1. V33r3n,

      Glad it worked!
      You shouldn’t need to upgrade the radio, but if you do just make sure to do a Nandroid backup first (search our site for How To Backup and Restore an Android phone for more info).

  176. IT WORKS FOR ME!!! Like some good guy says: “YOU’RE AN ALL AROUND GOOD GUYS…”, you know that, right! THX mate, keep on. 🙂

  177. Hi, I have a htc hero from sprint. I’m stuck at step 11. I keep getting “backup failed: could not run command” Please help! I’ve been trying this for 2 hours and it’s not working.

    1. Chau,

      Read the Before You Begin:

      Sprint Users – Please downgrade your ROM version to ? using this HTC Program. Then you can follow the rest of this procedure as it is written. Good luck!

  178. Hi i have a hero locked to Orange UK.
    baseband version :
    Kerbal version : 2.6.27-430D1AEA
    HTC-KERBAL@AND18-2 #959
    Build number : CL#8277 realse keys
    Software version : 1.0.0.A6288

    I stupidly updated via the htc website a few days ago not knowing about rooting. I hace tried to use this guide and have had no luck. I have installed flashrec 1.3 and typed in /sdcard/recovery-RA-hero-v1.5.2.img . making sure its correct but i am unable to press the button to download recovery image. I have tried the old method and still no luck. I have even tried to downgrade using the gold card method and still no luck. I have tried to click the link for orange uk users at the top of this page but the link seems to be down.
    Any help would be great.
    Thanks in advance.

  179. Hi i have a htc hero locked to Orange UK.
    Firmware version :1.5
    Build number: CL#82177 realese-keys
    Software versio : 1.0.0.A6288

    I have tried this method to root my phone but i am getting a failed message. I have treid the old method but still no luck. I have evn tried the gold card route and still no luck.
    I have tried to clcik the link at the top of this page for downgrade for Orange UK users but looks like the link is dead.
    Any help would be great.
    Thank you in adanve.

    1. Abode,

      Did you click backup recovery image first? If you did and it worked (did not say Backup Failed) then you should just be able to continue with the one click method. If you clicked backup recovery and it failed, then you need to try the downgrade method.

  180. I did this procedure using my Sprint Hero. I didn’t realize that the rooting the Sprint version wouldn’t work, so my phone is stuck on the HTC screen when I try to boot after step 12. It will boot normally if I connect it to my pc with usb.

    Anyway, I realized I’m a noob at this and my phone is too expensive to risk messing it up any further. Is there anyway I can undo everything I have done and go back to how my phone was before I started this process?

    1. Chris,

      Yes, (and you can do this procedure no problem) once I can find the Sprint RUU to put back on this page. If you find the Sprint RUU anywhere feel free to link it here in the comments.

  181. Thank u TheUnlocker

    yes i click backup recovery image first, but it failed

    i will back to downgrade but i told you about my problem

    1. Abode,

      Did you make a goldcard? Read the before you begin on this page, particularly this part:

      If None of The Above Worked For You – You may need to do things the hard way (goldcard method), do this procedure and then come back and follow the rest of this procedure.

  182. Flashrec method does not help.
    I have installed flasdhrec 1.3 on my Hero.
    I have put recovery-RA-hero-v1.5.2.img on my hero.
    I have run flashrec.
    put the path:
    “flash rcovery image” button was grey and did not worked.
    ia have renamed recovery-RA-hero-v1.5.2.img with recovery-backup.img “flash rcovery image” button get white. i have pushed it but got the next message:
    Flash FAILED: could not run command.

    can anyone help me?

    1. Sepuku,

      Did you push Backup Recovery and that worked right?
      If so, then you just need to make sure the recovery image is on your SD card NOT in any folder. Make sure it is named correctly and you are typing it in correctly and the button will appear.
      (You tried to flash your backup recovery over the exact same recovery so it wouldnt let you do that by the way, so that has nothing to do with it).

  183. TheUnlockr
    Finnaly flash button appears but when i am pushing it i am getting this message:
    the next message:
    Flash FAILED: could not run command

  184. My Three UK phone doesn’t complete with any of the processes on this site, not with goldcard (Error 171), not with flashrec ‘Backup failed could not run command’

    a. Firmware: 1.5
    b. Baseband:
    c. Kernel: 2.6.27-430d1aea htc-kernel@and18-2 #983
    d. Build: 2.73.771.73 CL#94055 release keys
    e. Software: 1.0.0.A6288

    Any suggestions?